Alton Towers Holidays is no longer an active Feefo customer
Arddangos pob 15,891 adolygiad
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
booking enquiry
Could not book on via web site so used live chat, bit clunky but emma was helpful and arranged call back. Bit long windied rather than booking on line but got there eventually
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Nottinghamshire
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Carabien weekend
I booked a carabien weekend through alton towers website, booking was easy the only problem I found was there wasn't enough information for me.
I contacted alton towers through there Facebook page...
Read more
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Booking was easy, although.......
Booking a one night stay in an enchanted lodge was very straightforward. Apart from a glitch on the website which ment I couldn't get onto the booking page using my smart phone. Had to access through...
Read more
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Bournemouth
10 years ago
What Trusted Customer said about Alton Towers Holidays:
When's Halloween lol
Phoned to book for scare fest as usual , the woman who answered the phone could not confirm Halloween as October 31st got to love it . Also no extra discount for Merlin pass holders so ended up...
Read more
Customer Care
Alton Towers Holidays
10 years ago
Hello,
Thank you for your feedback, As Alton run their scarefest before and slightly after Halloween it may have been a mix up in communication as to whether she thought the start of scarefest or actual Halloween, apologies if this was not made clear. I can see that the booking was made online and under the bed and breakfast rate of up to 35% off. Our call center is open 9am-9pm during the week and until 8pm at weekends so if there is anything else we can ever help you with please do give us a call and we would be very happy to help.
Kind Regards
Rachel
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Great website
Easy to use. Lots of info
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Great service
Booked online, no problems, easy to use
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Live chat is a great help
Needed a little help booking, not only did I get a speedy reply from live chat but a link taking us to exactly what we needed. 😀
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Enchanted woodland booking
Really easy to book everything. Also emailed the Facebook page for info and they responded quickly.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Excellent Customer Services
The booking service was so easy to use. I also telephoned Alton Towers because I have a five year old with autism and wanted a quiet room in the Hotel. They could not have been more helpful and I...
Read more
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Splash landings booking
I called to book and the girl was really helpful. Easier than on website.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
