Alton Towers Holidays is no longer an active Feefo customer
Arddangos pob 15,891 adolygiad
TC
Trusted Customer
Dilyswyd gan Feefo
Bedfordshire
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Very positive though the website not as good as the representative who was great.
The customer services representative was friendly, professional and proactive about suggesting packages. He was great.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Easy and simple
It was straight forward, quick and easy to use
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Bedfordshire
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Could do better
Website booking was confusing.
Phone booking was great but expensive.
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to leave a review for your booking experience.
Your feedback is really important to us and I'm sorry that you found the website booking process confusing.
This is something that will monitor over the next few weeks and are grateful for your information. It was also great to see that the customer experience team were able to assist you.
I hope that you all have a wonderful time in May at Alton Towers and thank you once again.
With kind regards,
Kim
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
If only more were like you
Straightforward and efficient
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Fantastick break
Straightforward
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
not great
the new website is very difficult to navigate not very straoghtforward at all
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for leaving feedback for us regarding how you found our website.
Your opinion is really important to us in order to help us continually improve our booking process.
I will certainly pass this information on to our Web Development team for you and thank you again for taking the time to let us know.
I hope you had a great time at Alton Towers and hope that we can welcome you back again soon!
With kind regards,
Kim
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Spot on!
Quick and easy to use on your mobile, had no dramas
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Staffs
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Terrible booking experience but great help from staff.
Called to book a midweek break for myself, my Husband and our 18 month old son. I checked the website for the telephone number to call and book as i could not book the enchanted lodges online (kept...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you so much for letting us know about your booking experience.
Unfortunately we have not been aware of any difficulty with the phone lines and so I can only apologise that your booking process was not as smooth as it should have been.
I can see that we have already been in touch to resolve this with you and refunded the additional call costs incurred.
I hope that you are now able to look forward to your break and that you have an amazing time next month!
Please accept our apologies once again,
with kind regards,
Kim
1
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
The person I spoke to was brilliant and super helpful, thank you.
I called rather than used the website, as we are Merlin Annual Pass holders. The person I spoke to was super helpful, explaining the different type of accommodation and hotels in detail which made us...
Read more
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Great but my name was spelt wrong. Please amend this on your correspondence. My surname is Crone. Thanks
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
