Alton Towers Holidays is no longer an active Feefo customer
Arddangos pob 15,891 adolygiad
TC
Trusted Customer
Dilyswyd gan Feefo
Canterbury
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Easy to use and the fastest short break I have ever booked!
Really easy and self explanatory
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
good in general
Website could be clearer
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Hastings, U.K.
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Not happy at all
Not very helpful for considering rebooking the date... For medical reasons..
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Oxfordshire
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Excellent customer service experience
I spoke to Katie and Rob and they were both excellent representatives who listened to what I wanted and helped me with my booking process. They are great assets to the team.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
No Merlin discount
I was unable to book by phone as the system that the customer service operator was using was unable to book the date I requested. This has lead to me having to book online where I was then unable to...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Great, would book again
Lady very knowledgeable and friendly
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
London
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Poor service
Payment confirmation page did not work and i had to book it 2 times, money has been processed 2 times and i have called to get refund and its more than 3 days now still money did not come back to me....
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0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Dublin
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Issue booking hotel and park tickets
The booking site selected incorrect date on park tickets. I wanted to book 3 nights hotel and 2 days in the park as I plan to arrive late in the day. The site put the 1st day of my trip on the park...
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Customer Care
Alton Towers Holidays
10 years ago
Hi There,
Thanks for getting in touch with us regarding your booking.
We are sorry if you found the booking process a little difficult. During the booking process there are two dates to select, one for the park entry and one for your accommodation.
I am happy to say that I have been able to amend the date of your park tickets at your request. you should shortly receive an email surrounding the amended park dates.
On behalf of the whole alton towers team, we hope that you and family have a fantastic trip to the Alton Towers Resort.
Warm Regards,
Ben
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Website not so easy but phone staff were a bit more easier to deal with
The website was very difficult to use and I couldn't pick the days to go to the park as our first night we are arriving late and the system kept putting a park ticket as our first day. I also asked,...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
