The person on the phone. Explained everything to me and I understood what she was saying very clearly and it is great value as I'm on a pension
Product reviews
Dyddiad y pryniant: 18/06/2018
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Age Co Home Insurance:
Simple and straightforward.
Dyddiad y pryniant: 21/06/2018
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Age Co Home Insurance:
The staff at the Peterborough branch were very helpful and the information given was excellent. As I am hard of hearing they were very patient and lestened to my needs for home and contents insurance.
It took 18 minutes of my phone time very expensive. Frustrating when the telephonist did not know the answer to my queiries. The final result was negative. Refused to accept our claim.
Customer Relations Executive
Age Co Home Insurance
7 years ago
Hello
Thank you for taking the time to write about your experience. I am sorry to learn that your claim has been declined and we would welcome the opportunity to discuss your concerns further. Please get in touch with our customer relations team on 0800 055 6205 or email us at customer.relations@ageuk.co.uk
Kind regards
Victoria
Product reviews
Customer Relations Executive
Age Co Home Insurance
7 years ago
Hello
As per our previous response, we would welcome the opportunity to discuss your concerns further. Please get in touch with our customer relations team on 0800 055 6205 or email us at customer.relations@ageuk.co.uk
Kind regards
Victoria
Dyddiad y pryniant: 08/06/2018
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Age Co Home Insurance:
straight talking understood all what l was told person was very very helpful
was nice to talk to someone who had time to repeat anything if l did not understand
thank you so very very much
I tried to add listed valuables via my online account but it was not possible. I attempted to add them by telephoning and was told that the premium would almost double although including them in a...
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Customer Relations Executive
Age Co Home Insurance
7 years ago
Hello,
Thank you for taking the time to leave us a review and I am sorry to hear of your experience with our company. We are always looking for ways to improve our customer service and we would really like to discuss this further with you.
Please get in touch with our customer relations team on 0800 055 6205 or you can email us at customer.relations@ageuk.co.uk.
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