I asked for a copy of the Insurance details to be sent to me by post. This was not done. I rang to ask why this was not done, and was told that it would be rectified immediately. After a week, I rang...
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Customer Relations Executive
Age Co Home Insurance
7 years ago
Hello Janet
Thank you for contacting us. I am sorry to learn that you have not received your policy documents and I apologise for the distress and inconvenience this has caused you.
I will ask Age Co Home Insurance to review what has happened and arrange for this to be rectified. If you would like to discuss this further, please contact me directly at Customer.relations@ageuk.co.uk or call us directly on 0345 600 2466.
Kind Regards
Jayne
Dyddiad y pryniant: 15/04/2019
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Age Co Home Insurance:
I wasn’t pleased. The chap I spoke to knew nothing about Almshouses or sheltered housing.
Customer Relations Executive
Age Co Home Insurance
7 years ago
Hello
Thank you for taking the time to leave us a review. I am sorry to learn you were disappointed with the service you received and appreciate you letting us have your comments.
We are always looking for ways to improve our customer experience and if you would like to discuss this further with us please contact our Customer Service team. You can call us on 0800 055 6205 or email us at customer.relations@ageuk.co.uk.
Kind regards
Victoria
Product reviews
Customer Relations Executive
Age Co Home Insurance
7 years ago
Hello
Thank you again for taking the time to leave us a review. As per my previous reply if you would like to discuss this further with us please contact our Customer Service team. You can call us on 0800 055 6205 or email us at customer.relations@ageuk.co.uk.
Kind regards
Victoria
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