I am upset about how poorly customer service handled the matter.
The customer service staff also came across as arrogant, and I have not been offered any compensation for the defect at any point.
...
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Charlie
Humes Outfitters
5 months ago
I am very sorry to hear that you are unhappy with the service you received. I apologise that our communication came across as dismissive or accusatory—that was never our intention. Thank you for bringing this to our attention.
Product reviews
Charlie
Humes Outfitters
5 months ago
Thank you for letting us know that you where upset with how we handled your complaint. I am glad to hear that you have been able to get the sweater repaired.
I’ve always found Humes to be a reliable and trustworthy company. Their items are packed with care, arrive quickly and exactly what you ordered. If I have to return anything I’ve always received my...
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