ICOM UK recommended Mendelssohn to me as an authorised supplier of their batteries. I then ordered a replacement battery for an ICOM transceiver. The photo on the website appears to show an...
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Mendelssohn Pilot Supplies
Mendelssohn Pilot Supplies
14 years ago
As discussed on the telephone this was a "Picking Error" for which we apologize. We have dispatched the correct item and enclosed paperwork for the return of the wrong item
Martin
Cwsmer Dibynadwy
14 years ago
I was really impressed to get a phone call from Mendelssohn very soon after I left the above comments. Lawrence apologised and explained it was a 'picking error' and the correct ICOM original battery would be dispatched immediately, together with a postage-paid bag for me to return the aftermarket battery, even though I had been using the latter.
You only really find out how good a company is when a problem occurs and this was an exemplary response. My opinion of Mendelssohn changed from being uncertain if I'd buy from them again to being both confident of buying again and willing to recommend them to friends. So thank you and well done on great customer service!
Mendelssohn Pilot Supplies
Mendelssohn Pilot Supplies
14 years ago
Thanks for your understanding and your fresh encouraging words.
Mendelssohn's
What can i say - rang up before hand and the chap told me all about the product - then placed order got it next day - Excellent service - first class
Mendelssohn Pilot Supplies
Mendelssohn Pilot Supplies
14 years ago
Thank you for replying and your positive comments. Hopefully Jeppesen will review their down load system to simplify it for future users.
Mendelssohn's
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