The whole process was so easy it was unbelievable. Everyone I dealt with was incredibly helpful, the storage facilities are very clean and easily accessible, could not have hoped for a better...
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0
Rhannwch
NW
Nicholas Witchell
Dilyswyd gan Feefo
8 years ago
What Nicholas Witchell said about Metro Storage:
yes
0
Rhannwch
AP
Alexandre Pilette
Dilyswyd gan Feefo
Pimlico
8 years ago
What Alexandre Pilette said about Metro Storage:
Expensive and not flexible
Too expensive and has to cancel my contract completely and vacate the storage unit to be able to remove the additional insurance ! Ridiculous
Simon Burnett
Metro Storage
8 years ago
Thank you for taking the time to review. I am afraid we are completely at a loss to understand why you have said what you have said. We INCLUDE insurance in the price of storage. The small unit you rented came with a £1000 insurance cover. We require all customers to have the right amount of cover to cover the value of the goods in storage. This protects you the customer and we can never advise a customer to be underinsured...that would not be sensible. You put the value of goods going into storage as significantly higher and so you were charged as per the storage agreement for the additional insurance, which came to 96 pence per day! I cannot see what we have done to warrant a 2 star review when we have provided you with 24/7 storage with insurance and provided you with the additional insurance you needed based on the value of what you put into storage. ALL storage companies quite rightly insist that customers have the correct insurance in place. We are no different. If you had an issue with that it is a real shame you did not revert to us at the time so we could have sorted this out then. We feel strongly that all we have done is to provide you with 24/7 storage with the correct level of insurance for your needs.
0
Rhannwch
MN
Mr Tazio Puri Negri
Dilyswyd gan Feefo
8 years ago
What Mr Tazio Puri Negri said about Metro Storage:
Great price for a great service ! Highly recommended
Simon Burnett
Metro Storage
8 years ago
Thank you for your kind review we really appreciate it!
0
Rhannwch
OA
Olga Ashour
Dilyswyd gan Feefo
8 years ago
What Olga Ashour said about Metro Storage:
Your service once contact is established is great! Quick to start up and access is almost immediate. Instructions are also very clear.
The downside:
1. The 0800 call center - does not answer phones...
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Simon Burnett
Metro Storage
8 years ago
We appreciate your feedback and take on board your comments. We are working hard to resolve the issue with our telephone answering colleagues and clearly need to improve in this area. Glad you are happy with the storage etc once contact was made!
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 years ago
Great service
Friendly efficient service, helpful staff at the site, immaculately clean, well lit premises and plenty of choices as to size.
Simon Burnett
Metro Storage
8 years ago
Thank you for the really positive feedback we really appreciate it!
0
Rhannwch
JU
Julie
Dilyswyd gan Feefo
Islington
8 years ago
What Julie said about Metro Storage:
Units Clean and Bright - Quick and efficient booking system.
The units are nice and clean and bright. When I came to view, though no-one was there, an appointment was quickly arranged by mobile at a time convenient to me. From viewing to booking, it was all...
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Simon Burnett
Metro Storage
8 years ago
Thank you for your feedback...we appreciate it!
0
Rhannwch
MY
Ms Yu Yue
Dilyswyd gan Feefo
8 years ago
What Ms Yu Yue said about Metro Storage:
Thank you for helping me!
It’s a 100% self-storage without a porter thus you need book it in advance .......unless you are very lucky to catch Simon by chance @_@....which I did！He’s very kind, easy going and.....serious! ;P...
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Simon Burnett
Metro Storage
8 years ago
Thanks for the feedback...we really appreciate you taking the time to review and glad we could help you!
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 years ago
Easy access & clean .
Simon Burnett
Metro Storage
8 years ago
Many thanks for taking the time to review us...we appreciate it!
0
Rhannwch
MF
Memento Flowers
Dilyswyd gan Feefo
8 years ago
What Memento Flowers said about Metro Storage:
Fantastic service, cannot fault it. Units are better than other storage units I've used, will definitely use again!
Simon Burnett
Metro Storage
8 years ago
Thanks for the feedback! We really appreciate it....
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
