How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

1Life Adolygiadau

https://www.1life.co.za/

Protect and provide for your family with 1Life's range of insurance products, including life insurance and funeral cover.

Service

Product

ratings over the past year

Arddangos pob 871 adolygiad

MRS MOKGOHLWA

7 years ago

What MRS MOKGOHLWA said about 1Life:

I changed my surname to Kgoahla and still calling me Mrs Mokgohlwa

Karen

1Life

7 years ago

We're very sorry about this, Mrs Mokgohlwa. A client services representative will be in touch to update your details soonest.

Karen

1Life

7 years ago

We're very sorry about this, Mrs Kgoahla. A client services representative will be in touch to update your details soonest.

Dyddiad y pryniant: 25/04/2019

MR CHETTY

7 years ago

What MR CHETTY said about 1Life:

Why do you not have a rewards system as do numerous other insurance company

I have no idea as I have not had been contacted by anybody since the inception of the policy.

Karen

1Life

7 years ago

Hello Mr Chetty, thank you very much for your rewards suggestion. We will look into this. We will also ensure a customer services agent contacts you to ensure you are still adequately insured.

Dyddiad y pryniant: 25/04/2019

MISS NTSIBANDE

7 years ago

What MISS NTSIBANDE said about 1Life:

Call clients to confirm details make me feel important

Karen

1Life

7 years ago

Thank you for the suggestion, Miss Ntsibande. A customer service agent will be in touch with you.

Product reviews

Dyddiad y pryniant: 25/04/2019

Cwsmer Dibynadwy

7 years ago

By cntacting client n communicating more ,iv not been contacted n iv no idea about new policies ,i am paying vrimnth bt wat am i paying for

Karen

1Life

7 years ago

Hello Mrs Sewgobin, we are very sorry that you feel this way. A customer service consultant will be in touch to ensure you are adequately covered.

Product reviews

Dyddiad y pryniant: 25/04/2019

MRS MAHARAJ

7 years ago

What MRS MAHARAJ said about 1Life:

Don't hAve much contact with them, besides my account being debited

Karen

1Life

7 years ago

Hello Mrs Maharaj, we are very sorry that you feel this way. How can we improve our service to you? Please send us an email to clientservices@1life.co.za with your enquiry and we will do our best to assist.

Dyddiad y pryniant: 25/04/2019

Cwsmer Dibynadwy

7 years ago

The customer service is very good and yes I can buy from them again

Dyddiad y pryniant: 25/04/2019

Cwsmer Dibynadwy

7 years ago

Wil always recommend 1Life funeral

Product reviews

Dyddiad y pryniant: 25/04/2019

MRS VAN JAARSVELD

7 years ago

What MRS VAN JAARSVELD said about 1Life:

Never hear from you? Why rate then?

Karen

1Life

7 years ago

Hello Mrs van Jaarsveld, we are very sorry that you feel this way. How can we improve our service to you? Please send us an email to clientservices@1life.co.za with your enquiry and we will do our best to assist.

Product reviews

Dyddiad y pryniant: 25/04/2019

Cwsmer Dibynadwy

7 years ago

Available in time of need

Notified me the status of my insurance, Especially when it was about to lapse. Access to the company is easy

Dyddiad y pryniant: 25/04/2019

MISS MOODLEY

7 years ago

What MISS MOODLEY said about 1Life:

All my interactions were pleasant. I haven’t been in touch on a particular matter to give feedback based on a service.

Product reviews

Dyddiad y pryniant: 25/04/2019

Not received a review invite?

Why trust Feefo reviews?

Dysgwch fwy am Feefo

1Life Adolygiadau

LIFE INSURANCERhagor o adolygiadau o’r cynnyrch hwn (317)Edrychwch ar wefan y cynnyrchI just feel 1 file doesn't value me as a client

LIFE INSURANCERhagor o adolygiadau o’r cynnyrch hwn (317)Edrychwch ar wefan y cynnyrch

FUNERAL COVERRhagor o adolygiadau o’r cynnyrch hwn (221)Edrychwch ar wefan y cynnyrch

LIFE INSURANCERhagor o adolygiadau o’r cynnyrch hwn (317)Edrychwch ar wefan y cynnyrchIts an old policy. Not sure what it is anymore

LIFE INSURANCERhagor o adolygiadau o’r cynnyrch hwn (317)Edrychwch ar wefan y cynnyrch

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?