Dear Oscar,
Thank you for reaching out to us with your concerns regarding your recent order. We sincerely apologize for any inconvenience you experienced.
I understand that you initially did not receive your order, which understandably caused frustration. I want to assure you that we take customer satisfaction very seriously and strive to provide the best service possible.
I can see on our system that our customer support team has resolved the issue and confirmed that your order has been delivered, we hope the product meets your expectations.
We value your feedback as it helps us improve our services. If there is anything more we can assist you with or if you have any further concerns, please do not hesitate to let us know. Your satisfaction is our top priority.
Thank you for your understanding and for giving us the opportunity to resolve this matter. We look forward to serving you again in the future.
Best regards,
Youth & Earth Team
