Christmas tree was defective - missing a vital lights connector. Customer service were extremely unhelpful - would not accept connector missing. This tree was purchased pre lit due to a recent spell...
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Xmas Direct
XmasDirect
3 years ago
Hello, thank you for taking the time to leave us feedback. We are so sorry to hear you find our service unhelpful, we tried very hard to work with you to find a resolution. We couldn't understand how this connector would be missing, we communicated with our warehouse and all trees had the connectors you mentioned. I understand you have decided to keep the tree, however as discussed in our email correspondence, you were certainly welcome to have returned the tree to us within 28 days of delivery, and should we have found a fault, we would of happily covered the cost of returning it to us.
Always helpful, efficient and cooperative with a great product. This is a company that, despite its success in spotting a true need and opportunity, has never lost its customer focus and, as far as...
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Xmas Direct
XmasDirect
3 years ago
Hello Jeremy, thank you so much for taking the time to share such fantastic feedback with us. As a small family run business, we pride ourselves on providing great customer service so we are so happy to hear that you are pleased with our service. Wishing you a Merry Christmas when it comes!
Recenze produktu
Datum nákupu: 06/12/2022
0
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LS
Lucy Sebestyen
Ověřeno Feefo
3 years ago
Co říká Lucy Sebestyen o XmasDirect:
Easy ordering, quick response to an email query and very efficient delivery
Xmas Direct
XmasDirect
3 years ago
Hello Lucy, thank you for taking the time to leave us a review. We are so pleased to hear you are happy with your order!
Ist class service. The Garland is excellent, really full…you only get what you pay for!!
Xmas Direct
XmasDirect
3 years ago
Hello Anne, thank you for sharing your feedback with us. We are so pleased to hear you are happy with our service and products. We hope you love your garland!
Recenze produktu
Nahraná média
Zobrazit všechna média (1)
Datum nákupu: 05/12/2022
0
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SR
Sue R
Ověřeno Feefo
Beverley
3 years ago
Co říká Sue R o XmasDirect:
Good products for good prices. I prefer to support smaller companies if I can.
The only reason I haven’t given 5 stars is lack of updates on delivery which unsurprisingly was delayed due to postal...
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Xmas Direct
XmasDirect
3 years ago
Hello Sue, thank you for sharing your feedback with us. We are so pleased to hear you are happy with your decorations and are extremely grateful for your custom, as a small family run business it truly does mean a lot that you decided to shop with us. We are very sorry to hear there was delays with your delivery, we try our hardest to keep customers updated but unfortunately it would be extremely difficult for us to track each individual parcel to provide accurate updates for everyone. I will certainly pass your feedback on.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
