Recenze společnosti XmasDirect

Hello Gillian We're absolutely delighted to receive your fantastic review! Thank you for taking the time to share your positive experience with our products, service, and delivery. Best wishes, Christmas Direct

Hello Peter We appreciate your feedback and are pleased to hear that your order was delivered promptly and that the product is working well. We're sorry to hear you found the lead too short, the lead from the power cord to first set of lights is 2m for our Pro Series Icicle lights as stated on the website. We do offer blank extension leads if this is too short. Best wishes, Christmas Direct

Hello We apologise for the inconvenience you experienced with your lights malfunctioning after just one night of use. This is not in line with the quality we strive to provide for our products. To assist you further, kindly send evidence of this issue to info@xmasdirect.co.uk, and our team will promptly address your concerns. Best wishes, Christmas Direct

Hello Grace Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that the garland you ordered exceeded your expectations. It's fantastic to know that you appreciate the thickness and bushiness of the garland, and we're delighted that it achieves the real and expensive look you were hoping for. Best wishes, Christmas Direct

Hello We greatly appreciate your positive feedback and are thrilled to hear that you found our product to be good value for money. Ensuring that our items match the online description is a top priority, and we're delighted that your expectations were met. Best wishes, Christmas Direct

Hi Laura, Thank you for sharing your feedback, and we're sorry to hear that the tree you received didn't meet your expectations. We take the accuracy of our in-house photos seriously, and it's surprising to learn that you believe there was no resemblance between the online image and the actual product. It's important to note that the photo on our website depicts the larger size version of the tree, and we appreciate your understanding that scaling it down to the 2ft size may have led to some confusion. We apologise for any confusion. We are sorry to hear that you were dissatisfied with the shipping cost. The £5.99 postage charge aligns with industry standards for the item you purchased. However, we appreciate your feedback and will certainly consider it for future improvements. You are welcome to return the tree to us following our returns policy. If you wish to do so you can send an email to info@xmasdirect.co.uk and one of the sales team will be able to assist you. Best wishes, Christmas Direct

Hello We are absolutely thrilled to receive your first-class review! Thank you for taking the time to share your positive experience with our lights. Ensuring that your order arrives promptly and in excellent condition is a top priority, and we're delighted that it met your expectations. Best wishes, Christmas Direct

Hello We're absolutely delighted to receive your fantastic review! Thank you for sharing your positive experience with our tree. It warms our hearts to know that the tree looks fantastic on your cottage door and that you appreciate its quality. Ensuring prompt delivery and providing a lifelike appearance are key priorities for us, and we're thrilled that we met your expectations in these aspects. Best wishes, Christmas Direct

Hello David We appreciate your feedback and are pleased to hear that you had a positive experience with our service. Ensuring timely delivery is a priority for us, and we're glad to know that your order reached you on time. Best wishes, Christmas Direct

Hi Peter Thank you for taking the time to leave us feedback. We are so pleased to hear you had such a positive experience with us. Best wishes, Christmas Direct