Shipping to Sweden went very smoothly, and the products seem fine I especially appreciated knowing from the website that one of them tended to run large.
Unfortunately Woolovers now use hermes to deliver their products. Hermes in my area is awful, the courier is rude, objectionable and given to dumping my orders anywhere in a five mile radius of my...
Přečíst další
Customer Services UK
WoolOvers
9 years ago
Thank you for leaving feedback regarding the new courier service WoolOvers now use. We regularly liaise with Hermes regarding any problems our customers experience and are always striving to provide a better service. We appreciate you taking the time to make us aware of these issues.
Telephone and online help was good when it was unclear as to which item I wanted to purchase and had received (old descriptive label still on carfigan)
Důvěryhodný zákazník
9 years ago
I do not want to return the cardigan I merely wanted to convey my opinion that the quality is not as high as it was as when I first bought this cardigan. A year or so ago I also bought this cardigan in rose and felt then that the quality was not as good. I absolutely loved my old navy cardigan and if you could see it and feel it you would know what I mean. Thanks
Recenze produktu
Sharon, Customer Care Team
WoolOvers
9 years ago
We are sorry to hear that you are disappointed with the quality of your cardigan. We have changed the name of the garment but can assure you that we have not compromised on the quality of the yarn. We have updated the style of the buttons and we are sorry that the design is not to your taste. If you have not worn the cardigan, please return the item to us for a refund or exchange. If returning the item, we will check the quality as this may be an odd occasional garment that has slipped through our quality control process.
All products purchased are of such great quality and launder very easily not losing shape or feel. Excellent cardigans/jackets!
Always remember though unisex sizes are huge! Not always made clear in...
Přečíst další
Customer Services UK
WoolOvers
9 years ago
Thank you for leaving us positive comments about the garments you have received. We take great pride in offering an excellent product and are glad that you have experienced this. We are phasing out our unisex sizing and introducing a new mens and womens size range for our new Autumn range from November of this year.
Until the last order I would have rated Woolovers excellent but I have had to pay postage and collect in town ( 8 miles away) normally the parcels come through the letter box in good time. If I order...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.