The customer service when I queried the delivery delay was good saying they had been dispatched on the day of purchase (TUESDAY) however the delivery was delayed by 48 hours by the delivery company,...
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Chris
Willy Worms
8 years ago
Hi Mike,
I'm really sorry about the courier delaying your order. it is very frustrating for us when we have to rely on a third party to deliver our goods. We will be starting trials with DPD soon, who offer a much better customer focused delivery. If you place another order, please call the office and we will try and offer you some form of compensation. I hope it didn't ruin your weekend. Many thanks, Willy Worms
CU
Customer
8 years ago
Hi Chris
Thank you for offering some form of compensation but it would be a bit unfair of me to ask as I used them as an excuse for an extra day out fishing with my club angling pal on Sunday and thanks to my fishing shed fridge I have enough left for this Sunday so they were not wasted.
I will be ordering again next week, this time I'll order on Wednesday for the weekend and allow an extra day :-)
Your bait and service is great the hic-cup was unfortunate
Regards
Mike
Recenze produktu
Datum nákupu: 03/04/2018
0
Sdílet
CU
Customer
8 years ago
Co říká Customer o Willy Worms:
What can i say order before 1 pm and delivered next day thats perfect
Hi, I am sorry you are not happy with the size of the maggots, they are usually very fresh and nice and plump with good feed sacks. If you do place another order please can you give the office a call and I will personally check your order to make sure the maggots are a good size and see if we can sort something extra for you. Kind regards, Willy Worms
Datum nákupu: 03/04/2018
0
Sdílet
CU
Customer
8 years ago
Co říká Customer o Willy Worms:
Great service, they keep me right up to date with my order & delivery time information, bait was also of a very good quality. I will definitely be ordering from them again 🎣
We are a family run business that has been breeding and growing worms since 1997. Over the years we have built a reputation of providing the best quality worms for fishing in the UK. Our aim is to provide the largest selection of fishing baits combined with a simple and enjoyable shopping experience.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We are a family run business that has been breeding and growing worms since 1997. Over the years we have built a reputation of providing the best quality worms for fishing in the UK. Our aim is to provide the largest selection of fishing baits combined with a simple and enjoyable shopping experience.
I'm really sorry about the courier delaying your order. it is very frustrating for us when we have to rely on a third party to deliver our goods. We will be starting trials with DPD soon, who offer a much better customer focused delivery. If you place another order, please call the office and we will try and offer you some form of compensation. I hope it didn't ruin your weekend. Many thanks, Willy Worms