I bought a cashmere shawl, but returned it as it was not quite right. I sent the shawl back to the company by next day delivery, but still a week later they have yet to refund my return or indeed...
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Sarah
Willow Cashmere
9 years ago
Sorry to hear you had to wait a few extra days for your refund. We always take complaints seriously as we our proud of our very high service rating. I'm afraid your refund took a few days longer than usual as we are a very small company and always a little short staffed in July and August.
Recenze produktu
Sarah
Willow Cashmere
9 years ago
We were sorry to hear that you felt the wrap was not heavy enough; we describe this as gauzy weight as many customers prefer a lighter more squishy knit, which is very soft and flexible - and it's one of our most popular wraps. We understand everyone has different tastes and we aim to provide every possible version! We would recommend the Cashmere Travel Wrap if you like a heavier knit and a really generous size.
Datum nákupu: 06/07/2016
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TC
Trusted Customer
9 years ago
Co říká Trusted Customer o Willow Cashmere:
I absolutely love these wraps and literally use them nearly every day. Amazing quality and make really cosy scarves. I would however really like an express option to send to Europe with tracking.
Couldn't believe how quickly my order arrived. Also, the company applied a Sale discount even though when I ordered, the Sale hadn't yet started. Couldn't be more impressed.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
