Dear Trusted Customer,
Thank you so much for taking the time to leave an honest review of your experience. I am so sorry that we were not able on this occasion to meet your expectations. We have been in touch by email to offer to amend the vibrancy before printing and replace all products ordered. It is very important to us that all prospective customers recognise that we will always do everything we can to ensure customer satisfaction, as our customer experience is of the utmost importance to us and we want everyone who opens their package to be delighted with what they receive.
You have kindly agreed that we might post this clarifying response to your review, confirming that we have done everything we can to make this up to you, and also that your order was exactly as described on the website, but just not quite as vibrant as the colours you expected after seeing the picture of the original painting in the Country Living article, and that you hope that we might offer notepaper in the future. We have decided to act straight away on this helpful feedback and include notepaper in future editions of the Stationery Lovers GIftset.
You have confirmed that you were happy with the card, envelopes, quick delivery and communication, but that the final product was not quite to your taste, which we totally understand and appreciate. We are so grateful for your order and for the time you have taken to communicate with us to help us improve in the future.
With very best wishes
Rebecca and Karl.
