Recenze společnosti Wightlink

Hello, Thank you for your review. I am pleased to hear that you had a great journey with us. If you have a disability, reduced mobility, a medical condition or just need some extra help, you can rely on Wightlink to make sure your journey meets your needs.

Hello, Thank you for your feedback. I am sorry for the disruption to your journey and the inconvenience this caused. We do have a compensation policy for customer delayed in excess of 60 minutes. If you haven't already done so, you can apply for compensation via the Contact Us page on our website. My apologies once again for the inconvenience caused, I do hope we will see you onboard again soon when i trust you will be able to enjoy our usual high level of service.

Hello Heather, I am pleased to hear that your recent travel with us was a positive experience however, I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Thank you for taking the time to share your feedback as we continue to look for ways we can improve our service.

Hello Maxine, Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. We look forward to seeing you onboard again soon.

Hello Norman, Thank you for taking the time to share your review. We're very pleased to hear that you found the check-in process at Wightlink to be easy and the service throughout efficient whilst enjoying a good cup of coffee! We look forward to seeing you again soon where we hope we can continue to provide an enjoyable experience.

Hello, Thank you for your review. I am pleased to hear that having priority boarding booked made things a little easier when travelling with us. If you have a disability, reduced mobility, a medical condition or just need some extra help, you can rely on Wightlink to make sure your journey meets your needs. We hope to see you onboard again soon.

Hello Terence, Thank you for your review. I'm pleased the port staff were able to accomodate you on an earlier crossing and you enjoyed the service provided by Wightlink. Thanks again and hope to see you onboard again soon.

Hello Linda, Thank you for your review. I am pleased to hear that your recent travel with us was a positive experience however, I am sorry you were disappointed by the cost of your journey. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Your feedback will be taken into consideration so thank you once again for taking the time to share this with us.

Hello, Thank you for taking the time to share your experience of making an online booking with Wightlink. I'm pleased that you found it so easy to use with each step being straightforward. We hope you're looking forward to your trip as we are certainly looking forward to welcoming you onboard with us.

Hello John, Thank you for your review. We're very happy to hear your travel with Wightlink was a great experience and that the staff were so helpful. We look forward to welcoming you onboard again soon.