I love the products but the shipping to the U.S. kills me. Because of the shipping I am having to consider another product.
White Hot
White Hot
11 years ago
Thanks for your feedback. We would love to find a US retailer to stock White Hot and if and when that happens, we will let you know as soon as possible. We understand that the shipping costs may seem high, but the actual cost of postage is often much higher than the £10 delivery charge, and as a small company, we have to try and recoup some of this cost. However, there is an alternative - the whole White Hot range is now available from www.feelunique.com, which offers free international delivery. Please do check their website for their exact terms and conditions of delivery.
Důvěryhodný zákazník
11 years ago
Great! I'll check out the website! Would definitely help with free international shipping.
Customer service was excellent, refreshing to find - just like their products!
White Hot
White Hot
11 years ago
Thanks for taking the time to write a review. We are glad you were pleased with your service from us. We think White Hot Lustre Mask is a three minute miracle-worker when it comes to keeping your hair in fantastic condition, and are glad you agree!
White Hot Customer Care
I expected something a bit special as it was so expensive and was only available online. It was no better than what I could have bought at the supermarket for a quarter of the price.
I had terrible trouble negotiating the new website (I had no trouble with the old one) and it took me an hour to place my order (including two calls to White Hot). The problem was compounded by the...
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White Hot
White Hot
11 years ago
Thanks for your feedback. We’re aware that when our new website went live there were a few customers who had problems making an order. We are making some changes to the site based on conversations we've had with customers, but unfortunately the browser issue is beyond our control. If you have any problems using the website, please do call us on 0844 463 3978 or email on customercare@whitehothair.co.uk and we will do our best to help.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.