Recenze společnosti The Westminster Collection

Hi. Thank you for your kind review. We're delighted to hear that you've consistently received good service from our team, whether by telephone or email. Providing helpful and efficient support is very important to us, so it's wonderful to know that your experiences with The Westminster Collection have been positive. We appreciate your continued support and look forward to assisting you again in the future. Sally

Hi. Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience. We always aim to make customers aware when an introductory offer forms part of an ongoing collection. Information about the collection, future deliveries, and associated costs is provided on the product page, during the checkout process, and in the order confirmation email. Customers can cancel their collection at any time by contacting us or through their online account. If you received an item that you did not wish to keep, all deliveries are covered by our 30-day free returns guarantee, allowing items to be returned for a full refund. However, I must add I'm not aware of a "Heritage Foundation," and this may be a different charge on your bank account not linked to your order with us, The Westminster Collection. We appreciate your comments, as feedback helps us continue to improve our communications and customer experience.

Thanks for the 5-star rating! Kind regards, Christian

Hi. Thank you for your kind review! We're delighted to hear that you found our service prompt and polite. Your feedback is greatly appreciated, and we hope to assist you again in the future. Thank you for choosing us. Sally

Hi, thanks for the 5-star rating. It’s great to hear your orders have consistently arrived without any problems. That kind of reliability is exactly what we aim for. Kind regards, Christian

Hi, I’m sorry this experience fell short of your expectations. I can see why the experience led to frustration, and while we did respond to your enquiries, I accept that we could have communicated more clearly and handled the situation better. Kind regards, Christian