Hi there, thank you for your feedback, and I'm sorry to hear that you have received the incorrect item, appears a picking error has taken place, please accept our sincere apologies for this oversight.
To ensure we can rectify this for you I have arranged for the correct coin to be sent to you today. We would normally request that this is returned prior to offering a replacement, but under the current circumstances I feel we should rectify this for you at minimal disruption.
If I could kindly ask, that when convenient that you return the incorrect item to us using the Freepost returns details provided on the reverse of the invoice and follow the instructions.
I hope this meets with your expectations, and again sorry for this oversight and again thank you for taking the time to offer your feedback.
Kind regards,
Rebecca
