A bit of a hiccup on day one of the first Ecuador trip created, which I feel sure was rectified on later tours, but otherwise perfect on each and every tour that I have done; China; Japan x 2;...
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Jimmy McLean
Wendy Wu Tours
2 months ago
Thank you for taking the time to share such a detailed reflection, and for your remarkable loyalty to us over so many journeys. It is genuinely humbling to read that you have travelled with us to China, Japan twice, Ecuador and the Galapagos, Vietnam, Uzbekistan, and now have Kyrgyzstan on the horizon. That kind of trust means everything to us.
I am pleased that overall you have found us trustworthy from start to finish, and I appreciate you flagging that early hiccup in Ecuador. You are quite right that we took that first trip as a learning curve, and I am glad it did not diminish your enjoyment of what remains a wonderful destination. Your comment about Vietnam is also very fair. We try to offer a balanced picture of each country's history and culture, but I take your point that the balance tipped too far towards the war narrative on that itinerary. We will certainly bear that in mind when we review that tour, because the natural beauty of Vietnam is every bit as compelling and deserves more prominence.
It is especially lovely to hear that our care throughout the day, from breakfast through to the evening meal, gives you that reassurance as you get older. That is exactly what we aim for, not just logistics but a genuine sense of being looked after, so you can relax and absorb each new place without worry. Knowing that you have already booked Kyrgyzstan and have wishes for future trips with us is the greatest compliment we could receive.
We look forward to welcoming you on many more adventures.
Thanks,
Jimmy, Wendy Wu Tours
I couldn't fault them - from the telephone chat to decide on the right holiday for me, to the preparation of the paperwork and flight, the choice of hotels and the places we visited, and above all,...
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Jimmy McLean
Wendy Wu Tours
2 months ago
That is marvellous to hear, and it means a great deal to us that your first solo holiday was such a success. Taking that step on your own can feel like a big decision, so knowing that you felt supported from that very first telephone chat right through to the return flight is exactly what we hope for.
I am especially pleased that you found lovely people to share the experience with. One of the quiet joys of group travel is the unexpected friendships that form along the way, and it sounds like you landed in a wonderful group. Also, your comment about the visits being plentiful but not rushed is music to my ears. We always try to strike that balance between showing you as much as possible and giving you room to actually breathe it all in.
Your guide will be thrilled to know they made such a positive impression. They are the heartbeat of any tour, and we are fortunate to work with some truly exceptional people.
And to hear you have already booked again for next year, well, that is the best compliment we could ask for. We will make sure your next adventure is every bit as memorable.
Thanks,
Jimmy, Wendy Wu Tours
Very impressed. Quick to answer the phone, answered all our questions knowledgeably. Ended up booking a tour with them and I suspect we will be booking many more!
Jimmy McLean
Wendy Wu Tours
2 months ago
That's lovely to hear and we look forward to welcoming you on many more!
Thanks for your booking and do let us know if you have any questions regarding your tour.
Kind regards
Jimmy, Wendy Wu Tours
Wonderful help from Cheryl to book the perfect trip,thanks
Jimmy McLean
Wendy Wu Tours
2 months ago
Thanks so much and Cheryl was delighted to read your feedback.
Do let us know if you have any questions regarding your tour, we're always happy to help.
Kind regards,
Jimmy, Wendy Wu Tours
It was very informative and showed a wealth of knowledge of the tour.
I was given a number of flight options and was able to make an informed choice.
Jimmy McLean
Wendy Wu Tours
2 months ago
That's great to hear and thanks for the review.
Do let us know if you have any questions regarding anything to do with your tour, we're always happy to help.
Thanks,
Jimmy, Wendy Wu Tours
Datum nákupu: 27/04/2026
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JO
John
Ověřeno Feefo
GBR
5 months ago
Co říká John o Wendy Wu Tours:
Their ordering system is excellent, knowlegable staff new all the answers. Offered opions no pressure to book.
Jimmy McLean
Wendy Wu Tours
2 months ago
Many thanks for your review and we're delighted to have been of service.
Do let us know if you have any questions regarding your tour.
Thanks,
Jimmy, Wendy Wu Tours
Julia was very helpful, knowledgeable and patient with all aspects of our booking process.
Jimmy McLean
Wendy Wu Tours
2 months ago
That's great to hear and Julia will be delighted to hear of your comments. You'll make her day!
Do let us know if you have any questions regarding your tour.
Thanks,
Jimmy, Wendy Wu Tours
Datum nákupu: 27/04/2026
0
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Důvěryhodný zákazník
Ověřeno Feefo
5 months ago
Service was great, the staff I dealt with were extremely helpful and got back to me promptly.
Jimmy McLean
Wendy Wu Tours
2 months ago
That's lovely to hear and thanks so much for your review.
Kind regards,
Jimmy, Wendy Wu Tours
As a returning customer of Wendy Wu Tours, I continue to be really impressed by the level of service they provide. From booking through to returning home, everything is handled professionally and...
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Jimmy McLean
Wendy Wu Tours
2 months ago
Thank you so much for this wonderful review, and for your continued loyalty to Wendy Wu Tours. It means a great deal to us when a returning customer takes the time to share their experience, especially when it is so positive.
I am delighted that you continue to be impressed with our level of service from start to finish. That sense of being looked after professionally and efficiently is exactly what we strive for, so to hear that it makes your experience stress free is the best possible compliment.
Your comments about the itineraries striking the right balance between guided tours and free time are also much appreciated. We put a lot of thought into pacing, because we know that too much structure can feel restrictive, while too little can leave you wondering where to start. It sounds like we got that right for you.
And I am especially pleased that our guides continue to stand out for their friendliness, knowledge and genuine passion. They really are the heart of what we do, and I will be sure to share your kind words with the team.
Consistency and reliability are things we pride ourselves on, so knowing that you feel we deliver that time after time is incredibly rewarding. Thank you for your trust in us, and for recommending us to others. We look forward to welcoming you on many more adventures in the future.
Thanks,
Jimmy, Wendy Wu Tours
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.