Thank you for your feedback. We completely understand your frustration regarding the customs charge. We want to clarify that for our UK customers, the price of the filters is £52.75, which is GB Vat inclusive . However, for customers in the Republic of Ireland (ROI), the price is £43.95, and VAT will be payable at the rate set by ROI upon arrival. This is stated on our website in the terms and conditions section.
We truly appreciate your feedback and will ensure that this information is more clearly communicated to our ROI customers in the future. We apologise for any confusion and inconvenience caused, and we hope this clears up the situation.
Best regards,
Sarah