Hello,
We are sorry to hear that your watch was faulty on arrival.
We would have been, and still are, more than happy to solve the issues with your watch, however, there does not seem to be any record of you getting in contact with us regarding these issues.
If you would be able to forward the issues you are facing to contact@watchpilot.co.uk a member of our Customer Service Team would be assist you further.
Once again I would like to apologise for the issues you have faced.
Best Regards
WatchPilot