I was able to speak with the same person for my initial quote and when finally taking out the policy.
This included ringing the customer service number and asking for him to call me back on 2...
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0
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IA
Ian
Ověřeno Feefo
5 days ago
Co říká Ian o Voyager Insurance Services:
All you require in one place for travelling
Easy straight forward and covered everything i required for travelling around Europe
0
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RE
Reuben
Ověřeno Feefo
7 days ago
0
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RI
Richard
Ověřeno Feefo
GBR
11 days ago
Co říká Richard o Voyager Insurance Services:
Polite, competitive prices and helpful
Very helpful, and thorough.
0
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Důvěryhodný zákazník
Ověřeno Feefo
12 days ago
Parson's Egg
excellent but the proof of the pudding will be in the eating - just hoping I don't have to find out how difficult it could be to make a claim!
0
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CH
Christine
Ověřeno Feefo
20 days ago
0
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Důvěryhodný zákazník
Ověřeno Feefo
20 days ago
Breakdown insurance
Very helpful advisor. I took out 12 months breakdown insurance.
This was done over the phone as I couldn’t access the internet site at the time.
0
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GE
George
Ověřeno Feefo
GBR
21 days ago
Co říká George o Voyager Insurance Services:
Not a good start
Tried to contact the number 3 times to sort a couple of queries before buying policies, couldn’t get through so gave up, emailed twice, no reply got a phone call 2/3 days later
Hope It’s better...
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Marketing Assistant
Voyager Insurance Services
21 days ago
Dear George,
We are pleased that you were able to arrange cover online for your trip.
However, we apologise for the difficulties you experienced when trying to contact our customer service team and that you did not receive a prompt response to your email. This falls below our usual expectations in terms of customer service.
Unfortunately, when you attempted to contact us on 1st June, our phone lines were experiencing a particularly high volume of enquiries following the weekend, which unfortunately resulted in longer wait times.
We strive for a high standard of service, and we are disappointed that we were unable to provide this to you on this occasion. Thank you for bringing this to our attention. Your feedback is important to us, and we will use it to help improve our service in the future.
Yours sincerely,
The Voyager Team
0
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PE
Penny
Ověřeno Feefo
GBR
28 days ago
Co říká Penny o Voyager Insurance Services:
Fab as always
Helpful discussion, options given , easy to talk to
Overall fab experience
As always
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.