Thank you for your feedback.
We are very sorry that your appliance failed within such a short time of use. We always do recommend that the manufacturer is contacted in cases of functionality faults before any other action is taken.
However, as you know after our time on the phone yesterday. We were able to fast track a resolution of your choice, and get the item returned for you for a full refund as requested. We hope that after our time on the phone, working with you to resolve any problems, has restored your faith in us as a company and reassured you that there is always help at hand.
In relation to the product and the F47 fault code. We are aware that some customers experience similar problems with this appliance, however we do not believe it to be a common problem. After checking the Which? reviews with you on the phone we did notice that Whirlpool have added a reassuring message. This details that they have identified the issue and explain that it can be easily rectified by an engineers visit.
Again we would like to thank you for your feedback and invite you to contact us if you need any advice or assistance choosing a new appliance.
The ViewClickBuy team
