Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Utility Helpline Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/utility-helpline | Feefo

Zobrazení všech 194 recenzí

Linda A Tuckett

Tamworth

8 years ago

Datum nákupu: 12/10/2016

Co říká Linda A Tuckett o Utility Helpline:

Very Helpful, and easy to talk to, would like to see emails to confirm con...

Very Helpful, and easy to talk to, would like to see emails to confirm contracts.

Richard

Utility Helpline

8 years ago

Hi ,

Thank you for your positive review. We value your feedback. A contact confirmation e-mail should have been sent. I have re-sent this so please let me know if this doesn't come through., My direct line is 01432 378695.

kind regards

Richard

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 12/10/2016

Could be slicker

No final reading info for existing supplier, incorrect direct debit set up, wrong end date

Richard

Utility Helpline

8 years ago

Dear Malcolm, Thank you for your feedback. Your new energy supplier should have been in contact with you asking for a meter read. I will investigate the issues around the start dates and direct debit and come back to you shortly. If you have any questions, please don't hesitate to call me directly on 01432 378695.

regards

Richard

Prohlédnout si celou recenzi zákazníka

Paul Clarke

PRESTON

8 years ago

Datum nákupu: 12/10/2016

Co říká Paul Clarke o Utility Helpline:

WORTH USING SAVES TIME

GOOD CONTACT ALWAYS AVAILABLE TO HELP

Richard

Utility Helpline

8 years ago

Hi,

Thank you very much for your positive review. I will pass this onto your dedicated account manager Donna,

Kind Regards

Richard

Prohlédnout si celou recenzi zákazníka

Craig Lawson

Berkshire

8 years ago

Datum nákupu: 12/10/2016

Co říká Craig Lawson o Utility Helpline:

Service good but no follow up.still don't know if in contract with new supp...

Service good but no follow up.still don't know if in contract with new supplier. No follow up details to contact to check.

Richard

Utility Helpline

8 years ago

Hi,

Thank you for your feedback. Your new contract went live as planned on the correct date with your new supplier. An e-mail has now been sent to confirm this. . Your account manager Donna is always available on 01432 378698 should you have any questions or query's.

Prohlédnout si celou recenzi zákazníka

Pam

London

8 years ago

Datum nákupu: 15/08/2016

Co říká Pam o Utility Helpline:

It was OK but I had so many problems switching last year to the new British Gas contract I was not prepared to switch again. This has more to do with British Gas than Utility Helpline but I think...

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Richard

Utility Helpline

8 years ago

Hi,

I am sorry to hear you had such a bad experience with British Gas Business and didn't get a bill for such a long period. They are normally a very reliable supplier, which is why we recommend them. They have obviously let us both down on this occasion and this is disappointing, as we don't like unhappy customers.

I understand you have recently used our service again to renew your energy contract, so if you do experience any issues, please call me directly on 01432 378695 (my direct line).

regards

Richard Bonelle

Pam

8 years ago

Richard at Utility Helpline has been excellent in discussing this matter in detail and explaining the issues. He also pointed out that I could have gone back to them for them to take up the matter with British Gas, saving me all the hassle - I shall certainly remember that if anything like this happens again. Thank you for your help and I am happy to amend my rating.

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Linda

8 years ago

Datum nákupu: 15/08/2016

Co říká Linda o Utility Helpline:

Very helpful. But please can you get my name right Mrs Linda A Tuckett

Richard

Utility Helpline

8 years ago

Hi,

Thank you for your positive feedback and continued use of our services. I have updated our internal systems with the correct spelling. Sorry for any inconvenience this may have caused.

Kind Regards

Richard

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Heather

Eastleigh

8 years ago

Datum nákupu: 15/08/2016

Co říká Heather o Utility Helpline:

Timely and efficient

Richard

Utility Helpline

8 years ago

Hi,

Thank you for taking the time to leave your positive feedback. I have passed this onto Fiona, your energy account manager.

Kind Regards

Richard

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Jacqui

Swanley

8 years ago

Datum nákupu: 15/08/2016

Co říká Jacqui o Utility Helpline:

Brilliant

Excellent cannot fault Donna she has been brilliant

Richard

Utility Helpline

8 years ago

Hi,

Thank you for such lovely feedback, Donna is over the moon with your comments.

Kind Regards

Richard

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Důvěryhodný zákazník

8 years ago

Datum nákupu: 16/06/2016

Yes I would recommend and will be using again

Richard

Utility Helpline

8 years ago

Hi,

Thank you for taking the time to offer your review and for using our service. We very much appreciate it.

Kind Regards

Richard

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Důvěryhodný zákazník

9 years ago

Datum nákupu: 16/06/2016

All good.

A few negotiations back and forth, yet successful outcome.

Richard

Utility Helpline

8 years ago

Hi,

Thank you for sharing your feedback with us. If we can be of any help during the contract,please don't hesitate to call us.

regards

Richard

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O Utility Helpline

Utility Helpline is a privately-owned, 100% independent business energy and water consultancy. And we pride ourselves on nurturing long-term customer relationships and delivering powerful savings.

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01432 378690

107 Berrows Business Centre, Bath Street, Herefordshire, HR1 2HE, United Kingdom

Proč věřit recenzím Feefo?