Hi there,
Thanks so much for your feedback! We're glad to hear the service and pod performance were spot on, but sorry to hear the taste didn't hit the mark for you.
Just checking, are you using a short shot or a long shot when brewing? We recommend the short shot to get the most flavour out of our pods, as it helps bring out the richness and intensity.
We really want to make sure you’re happy and looked after, so I’ve also sent you an email to follow up and see how we can make things right. Cheers! 😊☕