Hi Bernard,
Thank you for leaving this review.
I am sorry to hear that you were unhappy with the item you received.
As is advised on our website, we are unable to process exchanges through our warehouse.
Please be assured that this feedback is appreciated though as it ultimately helps us to improve.
If you do require anything further, you can email our team at customercare@ultimateoutdoors.com for help.
We would love to see you as a returning customer and hope that you do shop with us again in the future.
Kind regards,
Bekki
Ultimate Outdoors Online Review Team