Thank-you for your valued feedback. I'm sorry that you've had a negative experience with our service.
Dependant on your method of payment, you should receive an automated email receipt after each transaction. I will give you a call today to discuss your invoicing requirements in more detail.
Whilst we do our very best to meet time specific requirements, unfortunately there are many external factors that may not make it possible for us to do so on the day. In which case, you should be updated via phone call - I will be happy to look into specific instances if you feel this is not the case.
Thank-you for your custom, I sincerely hope you wish to continue using us.