Merchant Logo

Recenze společnosti Timbuktu

Hodnoceno
Výjimečná

Timbuktu is an interactive travel platform that allows you to design your own trip in Africa, saving you time and money.

Služba
4.9
/5
Produkt
4.6
/5

5

4

3

2

1

142

5

4

1

1

153

hodnocení za poslední rok

Zobrazení všech 982 recenzí
AP
Avneesh Pant
San Francisco, USA
5 months ago
Datum nákupu: 14/01/2025
Co říká Avneesh Pant o Timbuktu:
Safari to Beach Vacation in Tanzania and Zanzibar with Timbuktu Travels
Timbuktu travels curated for us a trip of a lifetime. They were very responsive and transparent throughout the process and all the facilities and services they booked for us matched (and exceeded)...

Přečíst vše
Merchant Logo
Daniel
Timbuktu
5 months ago
Hi Avneesh, Thank you very much for such a fantastic review. Annie and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Tanzania/Zanzibar. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team
Recenze produktu

0
Sdílet
LA
Lisa Ablett
Irvine, CA
5 months ago
Datum nákupu: 02/01/2025
Co říká Lisa Ablett o Timbuktu:
Stellar travel experience
This is my third adventure with Timbuktu. The service is always exceptional. Joanna has been my contact for all three trips and she communicates every step of the way and is a joy to work with. We...

Přečíst vše
Merchant Logo
Daniel
Timbuktu
5 months ago
Hi Lisa, Thank you very much for such a fantastic review. Joanna and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Argentina and Brazil. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team
Recenze produktu

0
Sdílet
Důvěryhodný zákazník
5 months ago
Datum nákupu: 22/10/2025
Fantastic service, great choices, tailor made service
Merchant Logo
Daniel
Timbuktu
5 months ago
Hi there, Thank you very much for such a fantastic review. The Timbuktu Team are delighted that you were so pleased with the booking process. We hope you have a wonderful trip and we can't wait to hear all about it! All the best, Daniel and the Timbuktu Team
0
Sdílet
JH
Jim Hord
New York, NY
5 months ago
Datum nákupu: 03/05/2025
Co říká Jim Hord o Timbuktu:
Fantastic service
Absolutely tremendous. Tailored, personal service that took all of our wants into account.
Merchant Logo
Daniel
Timbuktu
5 months ago
Hi Jim, Thank you very much for such a fantastic review. Catherine and the Timbuktu Team are delighted that you were so pleased with the booking process. We hope you have a wonderful trip and we can't wait to hear all about it! All the best, Daniel and the Timbuktu Team
0
Sdílet
MB
Mike Berkley
5 months ago
Datum nákupu: 06/07/2025
0
Sdílet
Důvěryhodný zákazník
5 months ago
Datum nákupu: 26/09/2025
0
Sdílet
Důvěryhodný zákazník
5 months ago
Datum nákupu: 13/11/2024
10/10 Trip
Annie was so helpful in planning our trip. Gave us personalized recommendations and made the whole process seamless.
Merchant Logo
Daniel
Timbuktu
5 months ago
Hi there, Thank you very much for such a fantastic review. Annie and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time on your trip. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team
Recenze produktu

0
Sdílet
Důvěryhodný zákazník
5 months ago
Datum nákupu: 06/08/2024
Dream Trip Turns to Nightmare
We felt that we were not a priority before and after we had paid for our trip. Questions and concerns were not addressed in an adequate nor expedient fashion by neither Kristen nor Jonty. Our...

Přečíst vše
Merchant Logo
Jonty Medcalf
Timbuktu
5 months ago
Hi Shaw, Throughout the planning process both ourselves and our partners in Madagascar worked diligently to accommodate your requests and requirements. You were originally booked for October 2023 and when you decided last minute to not travel and rather postpone due to a very minor event in the capital city we managed to get all the cancellation fees waived with the only difference in cost being the difference in rates from 2023 to 2024 and the airline change fees. Despite us managing to waive the last minute cancellation costs you were not happy with this outcome. Once everything was rebooked for travel in 2024 Kristin had many emails with you as well as phone calls especially in the lead up to your travel dates. Your final trip documents were sent a month prior to travel as is our standard process for all travellers. Included as part of the information shared were the 24/7 in country support phone numbers which all travellers receive. When you wanted additional support both Kristin and Daniel provided their personal mobile and Whatsapp numbers. There were many additional emails and phones calls from when you received your final trip documents until the day of departure which our team answered diligently and on time. As part of your chosen itinerary you visited a number of remote and off the beaten path locations within Madagascar. In each location you stayed in some of the best available accommodation for that area and in many cases the best hotel. We've also had many previous guests stay in these properties without issue. It is true that in some locations it is standard that the generator is turned off during the evening period until early mornings. When it transpired you were travelling with a CPAP machine and needed 24/7 electricity, despite not informing us of this at any stage in the planning process, we immediately liaised with the hotel in question and made arrangements and payment for the generator to be turned back on for you. Throughout your journey the moment you raised an issue we did our best to try and resolve it. As discussed when you returned home Madagascar, it is still very much a developing destination with limited infrastructure and unfortunately in this instance it seems like Madagascar was not a good fit for you. Kind regards, Jonty
Recenze produktu

0
Sdílet
Důvěryhodný zákazník
5 months ago
Datum nákupu: 28/11/2024
Recenze produktu

0
Sdílet
Důvěryhodný zákazník
6 months ago
Datum nákupu: 15/02/2025
Great service so far. Look forward to the actual trip.
Merchant Logo
Daniel
Timbuktu
5 months ago
Hi there, Thank you very much for such a fantastic review. The Timbuktu Team are delighted that you were so pleased with the booking process. We hope you have a wonderful trip and we can't wait to hear all about it! All the best, Daniel and the Timbuktu Team
0
Sdílet
O Timbuktu
Welcome to Timbuktu, an interactive travel platform that gives you the power to research, choose, and literally build your own trip to Africa, and in doing so, pay less to get there. You enter the world of Timbuktu, browse our hand-picked crop of amazing African journeys, and empowers you to chop, change and refine these adventures, or simply build one from scratch—all under the specialist guidance from our experts. It’s fun and easy, and saves you money. You explore and create. We guide you and fulfil your dreams.
Přečíst vše
4600 140th Ave N, Suite 180, Clearwater, Florida, 33762, United States
Award

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Proč věřit recenzím Feefo?

O Timbuktu
Welcome to Timbuktu, an interactive travel platform that gives you the power to research, choose, and literally build your own trip to Africa, and in doing so, pay less to get there. You enter the world of Timbuktu, browse our hand-picked crop of amazing African journeys, and empowers you to chop, change and refine these adventures, or simply build one from scratch—all under the specialist guidance from our experts. It’s fun and easy, and saves you money. You explore and create. We guide you and fulfil your dreams.