Recenze společnosti Thompson & Morgan

Thank you for sharing your feedback. We're sorry to hear that your Gerberas did not meet the standard you expected. We understand how disappointing this must be, especially as you have previously had a positive experience with Thompson & Morgan. We have contacted you directly by email regarding your concerns and will work with you to resolve this. Kind regards, Claire Customer Care Team

We're sorry to hear that you have continued to receive marketing emails after requesting for these to stop. We understand how frustrating this can be and apologise for any inconvenience caused. We have now updated your preferences manually to ensure you no longer receive these marketing communications. Thank you for bringing this to our attention, and we appreciate your feedback. Kind regards, Hannah Thompson & Morgan

Gill, we're sorry to hear that your fuchsia basket has arrived in an unsatisfactory condition for the second year running. We understand how disappointing this must be, particularly when you were hoping to enjoy a healthy, ready-to-display basket. While handling during transit can sometimes affect plants, we appreciate your concerns regarding the courier and the condition of the delivery. Your feedback will be passed on to the relevant teams as we continue to review our packaging, delivery processes and the quality of our plants. Kind regards, Hannah Thompson & Morgan

Thank you for taking the time to share your feedback. We’re sorry to hear that you feel the service you received did not meet your expectations. We always aim to provide a high level of customer care and take comments such as yours seriously. Your feedback regarding the quality and level of consideration provided has been noted and will be shared with the relevant team to help us improve our service. Kind regards, Claire, Customer Care Team