Recenze společnosti Thompson & Morgan

We’re very sorry to hear how disappointed you were with your hanging basket. While we’re pleased your order was dispatched within the stated timeframe, it’s disappointing to hear that the basket arrived with plants that subsequently withered and died, leaving it looking sparse. We also understand your concern that it was left in full sun despite your delivery request. This is certainly not the quality or presentation we want our customers to receive, and we’re sorry that your experience has left you feeling unable to trust us with a future order. Kind regards, Hannah Thompson & Morgan

Thank you for your review. We're pleased to hear you found the ordering process quick and easy and that you were happy with the delivery and communication. Kind regards, Samie Thompson & Morgan Customer Care

Barbara, we’re very sorry to hear how disappointed you are, especially as you’ve had such a positive experience with our hanging baskets in previous years. We understand how frustrating it is when a product doesn’t live up to the standard you’ve come to expect from us, and we appreciate you sharing your feedback. Kind regards, Hannah Thompson & Morgan

Thank you for your review. We were sorry to see that you had rated your experience with one star, although we did not have any further details to understand what had led to your disappointment. We always valued customer feedback and would have appreciated the opportunity to understand what had gone wrong so that we could review your experience. Kind regards, Justine T&M Customer Care

We’re delighted to hear that you keep coming back to Thompson & Morgan and that you’ve found us consistently responsive. Thank you for your continued custom and for taking the time to share your positive feedback. Kind regards, Hannah Thompson & Morgan