Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Thompson & Morgan Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/thompson-morgan | Feefo

Zobrazení všech 99,881 recenzí

Důvěryhodný zákazník

6 hours ago

Recenze produktu

Důvěryhodný zákazník

6 hours ago

Recenze produktu

Důvěryhodný zákazník

29 days ago

Excellent as always

Amy

Thompson & Morgan

24 days ago

Thank you for your review. What wonderful feedback! Providing the best possible service is our top priority. Kind Regards, Amy, Thompson & Morgan Customer Care

Anthony Norris

10 hours ago

Recenze produktu

Důvěryhodný zákazník

13 hours ago

Bare root trees did not live

Recenze produktu

Arrived promptly. It was bare root so planted after soaking roots. However it’s been planted for 3 weeks now and there’s no sign of life. I’m not giving up hope yet but I would have expected to see so

...

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Megan

Thompson & Morgan

18 days ago

Bear roots are dispatched during their dormant state so can often look dead on arrival. We are confident the Apple Bramley will burst into life once the warmer weather arrives, which hopefully is just around the corner. Should you have any concerns with its growth in the coming weeks please do not hesitate to contact our friendly team. Kindest regards, Meg. Thompson and Morgan customer care.

Důvěryhodný zákazník

13 hours ago

It has been almost 7 weeks now since I planted my bare root trees. Still no sign of life. I contacted customer service by email and they suggested “your plant may just be dormant”! I have never known any bare root tree or shrub to remain dormant after 6 weeks in the ground in the middle of May! It would appear that no refund is forthcoming and after many years of my custom I will not be purchasing from Thompson Morgan ever again.

Bare root trees arrived promptly and were planted after soaking roots. However still no sign of life after 3 weeks. Not giving up hope yet but would have expected to see some green growth by now.

Megan

Thompson & Morgan

18 days ago

We are confident they will burst into life soon but should you have any concerns with their performance in the coming weeks please do not hesitate to get in touch and we will be happy to look into this further with you. Kindest regards, Meg. Thompson and Morgan customer care.

Důvěryhodný zákazník

13 hours ago

t has been almost 7 weeks now since I planted my bare root trees. Still no sign of life. I contacted customer service by email and they suggested “your plant may just be dormant”! I have never known any bare root tree or shrub to remain dormant after 6 weeks in the ground in the middle of May! It would appear that no refund is forthcoming and after many years of my custom I will not be purchasing from Thompson Morgan ever again.

Důvěryhodný zákazník

14 hours ago

Excellent very pleased and delivered on time and plants arrived in good condition

david allen

14 hours ago

Co říká david allen o Thompson & Morgan:

Excellent service.

Recenze produktu

Důvěryhodný zákazník

15 hours ago

It was good

Recenze produktu

Důvěryhodný zákazník

16 hours ago

Fast and efficient as ever

Recenze produktu

Graham Howman

6 months ago

Co říká Graham Howman o Thompson & Morgan:

PLANTS ARRIVED WILTED AND BROWN/YELLOW. HAVE PLANTED THEM BUT MOST LOOK DEAD.

Clare

Thompson & Morgan

6 months ago

Thank you for your review although am sorry to learn of your disappointment. After investigating further, I can see that you ordered these plants are bare roots. with these being a hardy biennial, they would be heading into a period of natural dormancy and not be looking their best. It would be quite normal for these to have yellow leaves. Just please be mindful that wallflowers require excellent drainage otherwise their roots will rot. I am confident you will be delighted with how well they grow and receive beautiful display. Once in bloom if you can revisit your review based on the product, we would be most grateful. Kind regards, Clare. Thompson & Morgan, Customer Care team.

Graham Howman

16 days ago

Further to your reply last November, all of the plants have died, which is what i told you last year. Therefore i shall not be dealing with you again due to your very poor after sales support.

Amy

Thompson & Morgan

16 days ago

We are sorry that the plants did not perform as we would hope and have since all died. The majority of the time with our bare root orders they do grow on once planting out and this is the outcome we would have been hoping for. Until the plants have been planted up and given time to grow then it is difficult to tell that the plants are not going to perform but we appreciate your disappointment that this was not acknowledged earlier. We will look into this further for you. Kind Regards, Amy, Thompson & Morgan Customer Care

Graham Howman

16 hours ago

Many thanks for your for your prompt refund. You have restored my faith in good customer service. Graham Howman

Recenze produktu

AS STATED PREVIOUSLY. NOT A GOOD PURCHASE.

Clare

Thompson & Morgan

6 months ago

Thank you for your review. I am sorry to learn of your disappointment. At this time of year, with these being a hardy biennial they would be heading into a period of natural dormancy and not be looking their best. The wallflower plant is also part of the brassica family and sometimes will emit a bit of a cabbage smell, this would be quite normal along with yellow leaves. Just please be mindful that wallflowers require excellent drainage otherwise their roots will rot. As these were purchased as bare roots not a garden ready plant, as mentioned they will not look great just now, but it is healthy roots we are after and am sure you will notice a difference in spring. In the meantime, I have put your review onto your account notes. Please let us know how you get on, and should you ever require any help or advice, then please do email our customer service team who will be able to advise further ccare@thompson-morgan.com With best regards, Clare Thompson & Morgan, Customer Care team.

Graham Howman

16 days ago

I can confirm once again, that all plants have died. In fact they were dead on arrival. I told you this in November last year but was assured by you all was well, and that come spring, i would see a difference. What makes this all the more galling, is the fact that I am a qualified horticulturist and can tell between dead and alive plants without you telling me otherwise. Therefore, I will not be dealing with you again. Graham Howman

Amy

Thompson & Morgan

16 days ago

Neobdržel/a jste pozvánku k recenzi?

O Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

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Recenze společnosti Thompson & Morgan

Begonia x tuberhybrida Apricot Shades Improved F1 HybridDisappointing. Not very good instructionsVíce recenzí pro tento výrobek (2,449)Prohlédnout si stránku výrobku

Best Value Perennial CollectionHedges arrived promptly once ordered and have now been planted out. They have survived so far!Více recenzí pro tento výrobek (321)Prohlédnout si stránku výrobku

Lemon Citrus FruitTrying something a little exotic in the greenhouse this year - fingers crossed.Více recenzí pro tento výrobek (9)Prohlédnout si stránku výrobku

Apple Bramleys SeedlingArrived promptly. It was bare root so planted after soaking roots. However it’s been planted for 3 weeks now and there’s no sign of life. I’m not givi...Více recenzí pro tento výrobek (27)Prohlédnout si stránku výrobku

Petunia Frills Spillstrade CollectionArrived promptly and look healthy. Looking forward to the summer flowers.Více recenzí pro tento výrobek (434)Prohlédnout si stránku výrobku

Fruit Tree DuoBare root trees arrived promptly and were planted after soaking roots. However still no sign of life after 3 weeks. Not giving up hope yet but would h...Více recenzí pro tento výrobek (13)Prohlédnout si stránku výrobku

Fuchsia Giant-Flowered CollectionGreat productVíce recenzí pro tento výrobek (1,477)Prohlédnout si stránku výrobku

Cuphea Sweet Talk CollectionVíce recenzí pro tento výrobek (6)Prohlédnout si stránku výrobku

Tree Lilyreg Pretty WomanI love these plants they grow taller year after year and they produce more around the roots, one stork can produce up to 6 flower heads and more these...Více recenzí pro tento výrobek (389)Prohlédnout si stránku výrobku

Best Value Perennial CollectionGreat selection of plants arrived safely, now potted up and thrivingVíce recenzí pro tento výrobek (321)Prohlédnout si stránku výrobku

Wallflower Harlequin MixedAS STATED PREVIOUSLY. NOT A GOOD PURCHASE.Více recenzí pro tento výrobek (156)Prohlédnout si stránku výrobku

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?