Recenze společnosti The Works

Good afternoon, Thank you for your feedback. We are extremely sorry that incorrect items have been delivered to you. Our records show that our customer service team have resolved this issue and a refund has been processed. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards , The Works.

Good afternoon, Thank you for your feedback. We apologise your click and collect order was delayed. Due to the warehouse relocating this has caused delays with orders. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. The warehouse team advised that the order was despatched, unfortunately the couriers Evri advised that the parcel was never received into their network. We are working closely with our couriers and the warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not sent out to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your order. One of the tracking numbers shows that part of the order was badly damaged in transit, the other part of the order shows that it was delivered to store. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that a refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Good Afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. The couriers have advised that this order was being returned after the delivery was refused. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.