Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze společnosti The Works

http://www.theworks.co.uk

DOBRÁ

Inspiring and empowering customers to read, learn, create and play

Služba

3.2

556

100

105

448

1,284

hodnocení za poslední rok

Zobrazení všech 269,282 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

8 months ago

Fabulous

Excellent value for money

Důvěryhodný zákazník

Ověřeno Feefo

8 months ago

Důvěryhodný zákazník

Ověřeno Feefo

8 months ago

Very pleased!

Good selection of books at good prices, packed really well, and delivered in a few days. Very pleased.

Catherine Bennett

Ověřeno Feefo

GBR

8 months ago

Co říká Catherine Bennett o The Works:

Amazing value

A great deal on 100 books I bought first my grandson’s nursery, which they delivered

Důvěryhodný zákazník

Ověřeno Feefo

8 months ago

Awful service

Awful experience, still waiting for the item to be delivered after ordering on 12th November, has been dispatched to Evri for two weeks who are still waiting for it. What use is an advent calendar...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Důvěryhodný zákazník

Ověřeno Feefo

8 months ago

Emails to keep me up to date as to when parcel would arrive. Packaging was minimal and recyclable. Package arrived quickly

Důvěryhodný zákazník

Ověřeno Feefo

8 months ago

Incomplete order

The last two years I have ordered books for Christmas present. Both years the order didn't come fully! It was very frustrating that the website allowed me to buy them but then the the books didn't...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a refund has been issued for the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Důvěryhodný zákazník

Ověřeno Feefo

8 months ago

Fab thanks

Kimberly Swinnerton

Ověřeno Feefo

8 months ago

Důvěryhodný zákazník

Ověřeno Feefo

8 months ago

Item missing from order

One item I ordered (and paid for) wasn't delivered. I messaged customer service and was immediately given a refund, without the option of having the item delivered separately. This was due to be a...

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