Inspiring and empowering customers to read, learn, create and play
Služba
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
hodnocení za poslední rok
Zobrazení všech 269,282 recenzí
NW
Nicola Wilson
Ověřeno Feefo
GBR
8 months ago
Co říká Nicola Wilson o The Works:
Needs more updates on order
Had to contact the company to find out what happened to my order. Took longer than expected to arrive.
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
Not great service.
Lost my order and could re send. Had to re order the whole lot.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Sdílet
BW
Babs Walden
Ověřeno Feefo
8 months ago
Co říká Babs Walden o The Works:
EXCELLENT!
EXCELLENT!
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
Works online is a joke
My order never actually arrived, it took a month or more to even get a refund and I didn’t actually get to speak to a human just bots that constantly blamed the courier and then the courier...
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Donna Smith
The Works
8 months ago
Good morning,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sdílet
FK
Faye Kilpatrick
Ověřeno Feefo
8 months ago
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
Delivery failure
I ordered some clip boards to be sent over a month waiting and never arrived
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
Slow delivery. Item as described and good value!
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
Disappointing service
I made my online order, two weeks later I received an email to say ‘items out of stock’. Why let me purchase the items if they are out of stock?
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that we could not fulfil your order on this occasion.
Unfortunately we do not have a live inventory system, this issue can arise on occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
Great ordering on line and delivery time.
The Works ordering was great. Unfortunately as I have already said in a survey your couriers Evri left the parcel of books at the wrong address on a door step in the rain. Looking at a post code and...
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0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
Sadly I will not order from The Works again as my order did not arrive due to the Courier - EVRI, so unless The works change their courier I won't order again.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.