Inspiring and empowering customers to read, learn, create and play
Služba
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
hodnocení za poslední rok
Zobrazení všech 269,282 recenzí
Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
cancelled order after waiting 2 weeks for an update
questioned where my order was after 2 weeks of waiting for it to be dispatched, then received a new tracking number saying it was dispatched, only for them to cancel the order the next day
0
Sdílet
TR
T Richards
Ověřeno Feefo
8 months ago
Co říká T Richards o The Works:
Bad information as customers service didn't seem at all bothered
I ordered every year for my granddaughters crafts this year had to telephone 3 times to see where my order was
I have recently received my order socking wet things missing and iteams broken I...
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0
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Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
Lost parcel
Wrong parcel delivered and never found and delivered to me. Ended up getting a refund which is fine but was a bit rubbish considering I’d spent time carefully going through The Works website to find...
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0
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Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
Christmas order cancelled
My order was undelivered due to damaged packaging - decision by Evri -and then cancelled by The Works with no option to reissue
0
Sdílet
RC
Rachael Cookson
Ověřeno Feefo
GBR
8 months ago
Co říká Rachael Cookson o The Works:
Really poor customer service
Terrible service, had to cancel order as after 3 weeks they still hadn't sent it or bothered to communicate about the delay. Tracking was not available meaning I spent over half an hour in a queue,...
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0
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AH
Alison Hall
Ověřeno Feefo
8 months ago
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 months ago
Disappointing Experience and Unhelpful Customer Service
I ordered over £60 worth of items, fully aware delivery would take over 10 days. However, after 12 days with no update I had to chase my order. On day 15 it was finally dispatched with missing items,...
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0
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JB
Jeanette Boniface
Ověřeno Feefo
GBR
8 months ago
Co říká Jeanette Boniface o The Works:
Won't ever order again
Terrible. I made an order on Nov 19th. Some items were for my grandsons 6th bday on 7th Dec.
I emailed twice to enquire when I would receive...both ignored. I eventually received on 18th Dec. Over...
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0
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SC
SC
Ověřeno Feefo
GBR
8 months ago
Co říká SC o The Works:
Do not order from the works, terrible delay in delivering your order
Weeks and weeks of delay of the order , with no message and no apology. When I looked up how to cancel the order- because by this time I had had to order from Amazon for all the similar goods, I saw...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.