Thank you for taking the time to leave a 5-star review. We are delighted you have received excellent customer service from us and that you are happy with the British 100% Wool Pillow - Firm Fill. Our luxury wool bed pillows are made from 100% organic British wool and are free from synthetics. Because these hypoallergenic pillows are entirely natural, we can ensure that the wool is produced from a flock of happy, well-kept sheep, and is the best choice for both you and the planet. Additionally, wool-filled pillows are superior to other alternatives as wool is soft, anti-allergy, breathable and supportive and is a naturally sustainable fibre as wool is renewable and biodegradable. The Wool Company is a small UK business that takes pride in offering beautiful products in all of our ranges. We are always happy to help and hope to welcome you back soon.