Thank you very much for your feedback. It's always appreciated and if you can suggest any improvements to our products or service that would justify two + + we would be very grateful!
Kind regards
Harry Mayman
Their website was very easy to use and navigate, they kept me informed, stock came back in ahead of expected lead time, quality of goods was excellent, and their courier service was also very good
The service was good with regular updates on the order process.
The Wool Company
The Wool Company
12 years ago
Thank you for your helpful feedback. I am sorry the pashmina arrived creased: they do leave us in an uncreased condition but clearly yours has suffered somewhat during its journey. If we were to send it boxed rather than in a strong plastic bag it would cost more to send and we would need to pass on that cost, however we will definitely discuss this at our next appropriate meeting.
If you choose to buy another shawl please contact me or Jess directly and we will absolutely ensure it arrives in excellent condition.
For future reference we do offer a high quality gift wrap service.
Thanks again for taking the time to gives us your feedback.
Best regards
Harry Mayman
We have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products (See our 'Why Use Wool?' facts at the bottom of each web page) and it is our mission to share our belief with the rest of the world that cares to listen.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products (See our 'Why Use Wool?' facts at the bottom of each web page) and it is our mission to share our belief with the rest of the world that cares to listen.