Excellent quick service - next day delivery was amazing! Couldn't get this board from Starboard website (Sold out) but SUP Company had this one available. Came by 1pm next day meaning I could get out...
I recently purchased a SUP from the SUP Company and was very impressed with the service. The ordering process was straightforward. Delivery was fast, and I also contacted the team for advice...
We are sorry to hear this, and completely understand your frustration as the item should have arrived by now.
The order was dispatched on 4th June under DHL tracking number **********, but the tracking is showing that DHL still has the parcel and that delivery has been rearranged. That clearly is not the level of service expected, and we are sorry you have been left waiting.
For future reference, if there is ever an issue with an order, the best thing to do is to contact the team directly at help@thesupco.com as per your order confirmation. That allows the support team to look into the issue and help resolve it straight away. No support message had been received before the review came through, otherwise this would have been picked up sooner.
The team will chase this with DHL now and try to get a clear update. If DHL cannot confirm delivery promptly, we will either send a replacement or refund the order, whichever you would prefer.
The £4.95 delivery charge will also be refunded as a gesture of goodwill, as the delivery service has not been what it should have been.
Apologies again for the inconvenience. The team will come back to you as soon as there is an update.
Firstly. What a first class company. Cannot recommend them enough. The wetsuit was perfect but this review is for the above and beyond job these guys did. Thanks for saving a holiday 👊🏻👊🏻
Recenze produktu
Datum nákupu: 19/05/2026
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Důvěryhodný zákazník
Ověřeno Feefo
4 months ago
They are such a good company nothing is to much with them go out of there way to help you
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
