A very good service from start to finish. Very friendly and personal throughout the whole process. The staff dealing with my personal circumstances and loan requirements were excellent and...
A lot of knowledge and skill, but somewhat disjointed customer experience
Initial contact via Glen was very positive and helpful but it seems he is a salesman and once initial plan agreed he just dropped out of all contact and passed over to Georgina to handle.
Georgina...
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Eleanor
The Loans Engine
1 year ago
Thank you for sharing such a detailed review of your experience with us. We're glad to hear that Georgina's hard work and communication made a positive impact, and we will certainly pass on your kind words to her.
We regret that you found the overall experience disjointed and that there were gaps in communication. A member of our team will be reaching out to you to discuss the issues you raised and to investigate what may have happened in more detail. We genuinely value your insights and are always looking for ways to enhance our service, as we pride ourselves on delivering the best possible experience for our clients.
Your suggestion for a flowchart is very valuable, and we will look into how we can implement these improvements to better serve our clients in the future.
Please know that we take your feedback seriously and are committed to refining our approach to provide a better service.
Thank you for your patience and for trusting us with your financial needs.
Best regards, The Loans Engine
Awful management they do not support their staff. My broker had health issues and I was dropped like a hot potato by the management and left with support staff despite being a repeat customer for 4-5...
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Eleanor
The Loans Engine
1 year ago
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that it did not meet your expectations. Your loyalty as a repeat customer over the past 4-5 years is very important to us, and we sincerely apologise for any distress caused during your recent interaction with our team.
A member of our team has been trying to reach you to discuss this matter further and to better understand the situation so we can address your concerns appropriately. Please know that we take your feedback seriously and are committed to making improvements wherever possible. We would really appreciate the opportunity to investigate this issue further and work towards a resolution.
Kind regards, The Loans Engine
Can’t thank Marysia, Charlotte and Matt enough for all their help and support throughout the loans process. They kept us fully informed of each step from start to finish. Highly recommend The Loans...
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Eleanor
The Loans Engine
1 year ago
Thank you for the five star review and for leaving some feedback.
We're so pleased to hear that you found our service was exceptional and that you were kept fully informed from start to finish.
Best regards, The Loans Engine
Paul Atkinson was absolutely fabulous really clear knowledgable reassuring and good sense of humour. Really great speed to push things along for me. I would specifically ask to work with him every...
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Eleanor
The Loans Engine
1 year ago
Thank you for the brilliant review and for leaving some feedback. We're delighted to hear that you found Paul was knowledgeable, reassuring and had a good sense of humour. We will pass on your kind words.
Best regards, The Loans Engine
Excellent service, very good customer service from all the staff. Lorraine, Charlotte and Thisara !
Very efficient and polite.
Eleanor
The Loans Engine
1 year ago
Thank you for the five star review and for taking the time to leave some feedback.
We're pleased to hear that you found our service to be excellent and that Lorraine, Charlotte and Thisara were efficient and polite.
Best regards, The Loans Engine
Methodical and friendly service that takes the pain out of the application process. Everything happens within a reasonable timeframe and communication is prompt and clear.
Biagio
The Loans Engine
1 year ago
Thank you for leaving such a beaming review!
We are delighted to hear that you find our service to be friendly and methodical. We are glad you found our communication to be prompt and clear, with everything happening in a reasonable timeframe.
Kind regards, The Loans Engine
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.