What you are reporting is not true. The initial loan was not proceeded with, and that was signed and sent back. The following offer was for a smaller amount, you sent that form and I refused to sign it as our accountants had advised us that 5% commission on top of the £2,999.00 standard fees was extortionate. This I relayed in a telephone conversation with your Sian Roberts who was on "hands-free" with my Wife listening. She said the overall fees were £2,999.00 and not to worry about it (as I had not signed it anyway). Our accountant pointed out it would be cheaper to mortgage against our house than proceed with the TLE if they (you), applied those fees. I discussed this in depth with your agent, who assurred me not to worry about it. She sent an e-mail the following day relating to that phone call. My initial reviews referred to that... i.e. I was satisfied with het answers. It was not until the loan came through that I was aware you'd added the £6,750.00 fees on top. As I say, I would have never proceeded with TLE if I had been told this up front which you did not. At no time ever did you put in writing that I was to be charged an E/O of £6,750..00 in fees, which made the overall costs £12,055.83. The form you sent I refused to sign and your default now is "it doesn't matter if I signed or not, they'll still apply. Had you said that up-front there is zero chance I would have proceeded. The rate for selling my property is 1%, There is no way I would agree to continue had you made it clear that an additional 5% would be added (and you knew that), I find this practice duplicitous, and you should be more honest and transparent with your customers.
