Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze The Insurance Emporium

Zobrazení všech 6,924 recenzí

Důvěryhodný zákazník

8 years ago

Great so far!

I am really pleased with Emporium - so far. I have bought lifetime insurance for my 14 1/2 year old JRT. Obviously, she is not covered for her current problems, but should any other condition arise...

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Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is lovely to your appreciation.

Welcome to The Insurance Emporium!

Důvěryhodný zákazník

8 years ago

What customer service?

Have taken bicycle insurance. Sent an email a week ago with an enquiry but still no response.

Důvěryhodný zákazník

8 years ago

very quick and good value

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is fantastic to hear your appreciation.

Welcome to The Insurance Emporium!

Důvěryhodný zákazník

8 years ago

Unclear requirements

I did not see in the quote where they required a 5 star vetting. I only had a 2 star as he was home red & they had a full medical history. Only after I paid the full premium did they tell me. I have...

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Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We're sorry you were not aware of the requirements; we transparently detail the need for a vetting certificate on our website.

Your policy has been cancelled as requested and no payment has been taken.

Best wishes

Důvěryhodný zákazník

8 years ago

Try insurance emporium before anywhere else

Easy to deal with and great price

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Best wishes

Důvěryhodný zákazník

8 years ago

I wouldn’t have anymore business with you now or in the future

I had to ask them 4 times to send me my recent new insurance, they misspelt my husbands name and our friends name, and then I got a jobs worth very rude person who wasn’t very nice the third time I...

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Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We're sorry to hear you feel this way; we will investigate the issue and get some policy documents out as soon as possible.

Best wishes.

Důvěryhodný zákazník

8 years ago

Good

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Co říká Trusted Customer o The Insurance Emporium:

Good prices

All seems to be ok, good prices.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Co říká Trusted Customer o The Insurance Emporium:

Is this a scam?

My renewal with E&L was double last year’s premium forcing me to change to Emporium which imposes new unfair restrictions regarding pre-existing health conditions. I subsequently found that Emporium...

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Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We can assure you that we are not a scam.

We appreciate you have held a previous policy with us but given the pre-existing conditions we have to apply exclusions as this is a new policy. The only way we could have continued covering any conditions would be to continue with the original policy.

Whilst we cannot speak for other insurers, it is likely similar exclusions would have been applied irrespective of where you sought cover.

Best wishes

Trusted Customer

8 years ago

Your comments prove my point. My premium was doubled so that, as an OAP, I couldn’t afford it. The same company then offered me a different, cheaper policy which forced me to give up my former policy which provided the cover my little dog really needs. E&L used this ploy to get out of its obligations for a longstanding lifetime cover policy. A new company wouldn’t have the same obligations, so your last comment is an obfuscation. It is a scam by E&L and you know it.

Tom

The Insurance Emporium

8 years ago

Thank you for your response.

We entirely refute your assertion. There is no obligation to renew the policy nor is there an obligation to take a new policy with us. All customers have seen changes in premiums, regardless of their claim history; had you not submitted claims on your previous policy your renewal quote would have been exactly the same.

It may be worth contacting other insurers to see what exclusions they would apply given the circumstances.

Důvěryhodný zákazník

8 years ago

Very helpful with advice on the telephone - they made the whole process extremely easy to complete. Would certainly use E&L again .

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It is lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti The Insurance Emporium

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?