Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze The Insurance Emporium

Zobrazení všech 6,924 recenzí

Důvěryhodný zákazník

8 years ago

Useless staff. Misinformed me. Policy doesn't cover anything worth covering.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We're sorry to hear about this; it doesn't sound like our normal level of service.

We would welcome you to email feedback@emporium.co.uk to elaborate on your comments.

Best wishes

Trusted Customer

8 years ago

Co říká Trusted Customer o The Insurance Emporium:

Competitive and easy

Gave me the cover I needed for my new kitty and very easy to apply online

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We love this review; welcome to The Insurance Emporium!

Důvěryhodný zákazník

8 years ago

All information is so clear and very easy to understand.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's lovely to hear your thoughts.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Co říká Trusted Customer o The Insurance Emporium:

I had an insurance policy with horse insurance & received a renewal quote o

No too sure if I am insured or not - I have had so many confusing e mails & now no one answers

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We're sorry to hear about this; the only email we seem to have sent is your policy documents. If you are able to elaborate on your concerns in an email to feedback@emporium.co.uk it would be very much appreciated.

Best wishes

Trusted Customer

8 years ago

I had an insurance policy with horse insurance & received a renewal quote which I felt was way too high I contacted emporium & received a quote from then which I accepted & asked for the start date to be 01/09/2018 I contacted my original insurance company & advised that I was not renewing - I got an e - mail back asking if I was cancelling. I relied yes I was then informed that I had 3 policies was I cancelling all of them. I asked for clarification on the policies & never received a reply. I the asked in Emporium was the same company as Horse Insurance Co.UK again no response I sent another 2 e mails & still never received a reply Hope this explains my issues that I have concerning if I am insured or not Gordon

Tom

The Insurance Emporium

8 years ago

Thank you for your response.

It seems there is an aspect of confusion here; the new policy you set up with us is due to start on 1st September 2018 as agreed. We will arrange for your original policy to be cancelled from the renewal date as we are underwritten by the same company.

To clarify, you only have the one policy with us.

Trusted Customer

8 years ago

Co říká Trusted Customer o The Insurance Emporium:

My payment didn't go through and the info on the policy document wrong

Very bad

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

We're sorry to hear about this, we'd love to get it sorted for you.

Can we pass your details to our Customer Contact Team to give you a call?

Thank you

Trusted Customer

8 years ago

Yes please do that.

Důvěryhodný zákazník

8 years ago

Would recommend

Quick and easy to use and within 24 hours I had the insurance documents emailed to me.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's brilliant to hear your appreciation.

Welcome to The Insurance Emporium!

Důvěryhodný zákazník

8 years ago

Excellent

Great website, easy to insure both my dogs! Cheaper than the rest!

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's fantastic to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

Billinghurst

8 years ago

Co říká Trusted Customer o The Insurance Emporium:

Love ot

Really helpful loved the website easy to use

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Welcome to The Insurance Emporium!

Trusted Customer

8 years ago

Co říká Trusted Customer o The Insurance Emporium:

Great customer experience with Insurance Emporium

Excellent attention to detail during the discussion about insurance for your pet

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's brilliant to hear your appreciation.

Welcome to The Insurance Emporium!

Důvěryhodný zákazník

8 years ago

I had missed some information and an operator called me, she was real helpful and friendly.

Tom

The Insurance Emporium

8 years ago

Thank you for your feedback.

It's wonderful to hear your appreciation.

Welcome to The Insurance Emporium!

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti The Insurance Emporium

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?