Thank you for taking the time to leave us feedback.
We’re very sorry to hear you are disappointed with the service you’ve received so far. We have reviewed your customer journey and believed we provided good customer service, but we will look into our process to improve response time further, along with the information we provide.
With regards to our website, the IDM is conducting an exciting project to improve our web services and ultimately your experience with the IDM.
I will take these comments back to the business, but if you would like to discuss further, then please contact us on ask@theidm.com
Kindest regards,
Owen Cheshire