Dear Sophie,
Thank you for taking the time to leave us a review. We passed on your feedback to the owners.
Due to the sudden surge of bookings for Stuckdarach following COVID restrictions, the cleaning team has been very busy and with changeover cleans and checks between outgoing and incoming guests.
They endeavour to ensure the property is looking stunning, on occasions they learn of issues only at the end of a stay, such as the damaged door on one upper kitchen unit. The kitchen is under warranty and the kitchen supplier had to booked to refit.
For the hot tub after each departure they drain down and refill and redose for every new guest arrival to ensure hygiene and sanitization is perfect. It was at 32 degrees upon arrival but overnight reached perfect temperature.
The tumble dryer was checked on departure and everything was working fine.
The owners strive to provide their guests with a very private secluded accommodation for a special holiday or a break. The 200 year old listed buildings are restored and modernized with great care and attention to detail.
If they are notified of any concerned, they strive to react immediately to resolve any issues and all comments from this review have now been dealt with.
Thank you for your valueable feedback.
Kindest Regards,
Davide
