Let down by the delivery company. Ordered the bbq because the company offered free next day delivery. Waited for 3 days for the bbq to be delivered and eventually at 3pm on the 3rd day the company...
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The BBQ Store
The BBQ Store
13 years ago
We are extremely sorry you received very bad service from the delivery company we used, we did request compensation from the courier and are waiting for them to talk to higher authorities to authorise, as soon as they come back to us we will let you know.
The BBQ Store
The BBQ Store
13 years ago
We have now refunded you compensation for the inconvenience our courier caused you.
A next day delivery was promised and sure enough the barbeque arrived at 9.15am. When I unpacked the Outback Select Trooper 2 it did not have a griddle plate so I contacted the bbq store. They had...
The product arrived next day. There was a problem (missing part) but it was dealt with very quickly. Excellent telephone/email communication. First class service!!
Very happy with the BBQ store, had a missing component when assembling the BBQ and phoned them up and they posted the item to myself within a few days......can't fault them thanks the BBQ store very...
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Recenze produktu
Datum nákupu: 07/05/2013
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Důvěryhodný zákazník
13 years ago
very quick delivery
Recenze produktu
Datum nákupu: 07/05/2013
0
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Důvěryhodný zákazník
13 years ago
quick shipping, accurate pictures.
Recenze produktu
Datum nákupu: 07/05/2013
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Důvěryhodný zákazník
13 years ago
Woulod have been excellent if you had not insisted on me typing a comment!
Datum nákupu: 07/05/2013
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Důvěryhodný zákazník
13 years ago
Simple website, knew what we wanted, delivery and price spot on.
BEWARE!! Sticker on the box indicates that once signed for the product cannot be returned or missing parts replaced. This does not comply with my legal rights. Also at least 30 minutes is required to...
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The BBQ Store
The BBQ Store
13 years ago
We are sorry but what you are saying is untrue, we put the stickers on the outside of the boxes so that you do not sign for the box if it is damaged then we can claim from the courier, if you sign to say it is un-damaged we do not have a leg to stand on so we are airing on the side of caution.
This does not not affect your rights in any way and we will deal with any damaged or missing parts etc.
In our Terms & Conditions which you ticked to say you read & understood, under section 3 it clearly states the following and you ordered a large BBQ!!!!
'Delivery Methods'
All courier deliveries are 'kerb side' only which means they will not be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. A tracking number will be sent to you via e-mail when the item has been dispatched.
If you have a problem you only needed to contact our customer service dept!!
Důvěryhodný zákazník
13 years ago
Your response to the 'BEWARE!!' review is really quite poor. Your sticker implies that the customer should not sign for the product if is damaged. The sticker should should say 'Do not sign for if THE BOX is damaged' , quite a different thing. Also I complained that part of the assembly was a 2 person job. You respond about the process of needing more than 1 person to move heavy items from kerb and avoid mentioning the assembly needing 2 persons. Your reference to the terms and conditions with your 4 exclamation remarks is really quite rude and unnecessary. As well you know few people read through all of the terms and conditions prior to making a purchase. The '2 persons to assemble' should be up front instead of you hiding behind 'terms and conditions'. I would point out that in the first paragraph of your response, where you write 'airing on the side of caution' I presume that you mean 'erring on the side of caution'
The BBQ Store
The BBQ Store
13 years ago
We are happy to deal with any problem you have with the BBQ, If you have a problem please contact us.
Důvěryhodný zákazník
13 years ago
You have not in any way address any of the points that I made in my last posting where I complained among other things about your rudeness for which you offer no apology. I think it best now that I bring you lack of empathy, your writing style and your rudeness to the attention of a higher authority in your company. I will write in.
The BBQ Store
The BBQ Store
13 years ago
it is a shame when our competitors go to such lenghts to run us down
Důvěryhodný zákazník
13 years ago
What an utterly ridiculous response and this kind of reply does neither yourself nor your company any credit. You really are scraping the barrel and you are an appalling representative for your company. I am an old age pensioner in my 70's with absolutely no connection to any company of your kind anywhere past or present and I am disgusted by your insinuation. I will seek an apology from your MD/Chairman either directly or through Trading Standards. My only satisfaction to date is that you continue to post rudeness followed by rubbish which allows prospective customers to discover the dreadful manner with which you deal with negative comments.
Důvěryhodný zákazník
13 years ago
I now notice that you have not posted your last replies online so that prospective customers will not be able to read how utterly rude and asinine your suggestion that I represent one of your competitors. If you have ever attended a PR course you should ask for a refund.
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
