Hello Zeba,
Thank you for your review.
I am sorry to hear that your order arrived later than expected.
I have refunded your delivery cost for you.
We really hope to see you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
The wrong sized item arrived, not the sized I ordered
Mollie
Tessuti
6 years ago
Hello Mark,
Thank you for your review.
I am sorry to hear this and would like to thank you for your feedback.
Looking into your account I can see that you have been in touch with our customer care team regarding this.
Please be assured that we value our customers highly and really hope to see you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Purchased a product but wasn’t right for me so returned for free. Money back in my account within two days fantastic service will definitely use again
Mollie
Tessuti
6 years ago
Hello,
Thank you for your review.
I am pleased to hear that you are happy with your recent shopping experience with us!
Nothing pleases us more than when our customers are happy.
We look forward to seeing you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
One of the garments had a ripped plastic cover and the top was grubby. If I had bought the item directly from Holland and cooper, the presentation of the item would have been so much better. It was...
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Mollie
Tessuti
6 years ago
Hello,
Thank you for your review.
I would like to sincerely apologise and thank you for your feedback as ultimately it helps us to improve.
Please be assured that nothing pleases us more than when our customers are happy!
We hope to see you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Hello Kadeem,
Thank you for your review.
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
First time I have ordered from Tessuti and it’s certainly going to be the last. Taken numerous emails to establish that Hermes have my parcel but it’s been lost in transit now have to wait for £300...
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Mollie
Tessuti
6 years ago
Hello Michelle,
Thank you for your review.
I am sorry to hear that you are unhappy with your recent shopping experience with us!
I understand this must have been highly disappointing.
Looking into your account I can see that this has now been resolved for you and a full refund has been processed for you.
Please be assured that nothing pleases us more than when our customers are happy and we would love to see you return.
Many thanks.
Mollie,
Tessuti Online Review Team
Recenze produktu
Datum nákupu: 23/03/2020
0
Sdílet
Důvěryhodný zákazník
6 years ago
Good service and fast delivery 👍
Mollie
Tessuti
6 years ago
Hello,
Thank you for your review.
I am pleased to hear that you are happy with the delivery of your recent purchase and the service you received.
We look forward to seeing you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Hello,
Thank you for your review.
I am so sorry to hear this!
Looking into your account I can see that this has now been resolved for you and a full refund has been processed.
Please be assured that we value your custom highly and would love to see you as a returning customer.
We really hope this experience has not put you off from shopping with us in the future.
Many thanks.
Mollie,
Tessuti Online Review Team
Recenze produktu
Datum nákupu: 23/03/2020
0
Sdílet
GS
Gemma Stephenson
6 years ago
Co říká Gemma Stephenson o Tessuti:
Received a different item to what was shown on the website. Still waiting for a response from customer services over 48 hours later!
Mollie
Tessuti
6 years ago
Hello Gemma,
I am so sorry to hear this!
So I am able to assist you further, please email your order number along with an image of the item you received to: onlinereviews@tessuti.co.uk quoting reference: #9467820 in the subject.
Many thanks.
Mollie,
Tessuti Online Review Team
R Kelley
Tessuti
6 years ago
Hi Gemma,
Thank you for leaving this review.
I wanted to say sorry again to hear that you didn't receive the item you were expecting.
Just to remind you, if you require further assistance with this, we would be happy to help.
All you need to do is email us as is advised above for assistance.
We hope to hear from you again soon.
Kind regards,
Bekki
Tessuti Online Review Team
Terrible experience all round. Customer service were unable to carry out their promises, leaving me having to chase up loose ends for over a week now in order to receive a refund.
Unfortunately, I...
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Mollie
Tessuti
6 years ago
Hello,
Thank you for your review.
I am so sorry to hear that you are unhappy with your recent shopping experience with us!
Looking into your account I can see that this has now been resolved for you and a full refund has been processed.
Please be assured that we value your custom highly and would love to see you return.
We really hope to see you again soon.
Many thanks.
Mollie,
Tessuti Online Review Team
Tessuti is a premium store, selling luxury brands which include Stone Island, Boss, Polo Ralph Lauren and Michael Kors. Their product focus is high quality, basic pieces mixed with contemporary and innovative styles.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Tessuti is a premium store, selling luxury brands which include Stone Island, Boss, Polo Ralph Lauren and Michael Kors. Their product focus is high quality, basic pieces mixed with contemporary and innovative styles.
