Tenon Tours creates personalized trips that connect you to the best of Europe.
Služba
4.8
/5
5
4
3
2
1
86
6
1
1
1
95
hodnocení za poslední rok
Zobrazení všech 726 recenzí
BR
Brenda
Ověřeno Feefo
South Carolina
5 years ago
Co říká Brenda o Tenon Tours:
Best tour staff I have ever worked with
Amazing. Gracie and janet were two of the most helpful, kind, resour and responsive agents I have ever worked with
Elizabeth
Tenon Tours
5 years ago
That is great to hear, Brenda. We are glad that Janet and Gracie were able to help you plan your trip! We regret that you were not able to travel but look forward to working with you in the future. Thanks for leaving your feedback!
0
Sdílet
RO
Roy
Ověřeno Feefo
Sanford
5 years ago
Co říká Roy o Tenon Tours:
Great Company
Very professional and helpful answered all my questions no matter how trival
Elizabeth
Tenon Tours
5 years ago
Hi Roy, thank you for your feedback! We're glad that your questions were answered by our team, and hope that we will be able to work with you again in the future.
0
Sdílet
KR
Kristen
Ověřeno Feefo
New Hampshire
5 years ago
Co říká Kristen o Tenon Tours:
They stand by their customers
Unfortunately our honeymoon was cancelled due to Covid restrictions. We paid thousands of dollars for the "Cancel for any Reason" insurance. However, the insurance company wouldn't refund a...
Přečíst další
Elizabeth
Tenon Tours
5 years ago
Hi Kristen, I'm so sorry you had to cancel your honeymoon. That would have been an amazing trip, and I'm sure you were looking forward to it. We're more than happy to have helped you with a refund and credit during these trying times. Hopefully, we will be able to plan a spectacular trip for you and your new spouse soon!
0
Sdílet
RO
Robert
Ověřeno Feefo
5 years ago
Co říká Robert o Tenon Tours:
We have taken several trips to Europe and Tenon’s customer service cannot be beaten. Had little to no problems but they took care of everything right away. We feel very safe in their hands. Once the...
Přečíst další
Elizabeth
Tenon Tours
5 years ago
Thank you for your review, Robert! We're very happy to hear that you have experienced such great service from our team. We look forward to traveling with you again soon!
0
Sdílet
SA
Saura
Ověřeno Feefo
5 years ago
Co říká Saura o Tenon Tours:
Always fantastic service. Can’t wait until we can start booking trips again
Wonderful!
Elizabeth
Tenon Tours
5 years ago
We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.
0
Sdílet
DO
Donald
Ověřeno Feefo
5 years ago
Co říká Donald o Tenon Tours:
I didn’t purchase any trip on 9/22. Not sure why I was sent this survey.
Elizabeth
Tenon Tours
5 years ago
Hi Donald, sorry for any confusion! You received this feedback request after rescheduling a trip with Tenon Tours. If you have any questions, please contact us at travel@tenontours.com or reach out directly to your By-Your-Side Service team member.
DO
Donald
5 years ago
Thanks
0
Sdílet
GR
Gregory
Ověřeno Feefo
5 years ago
Co říká Gregory o Tenon Tours:
They have been awesome through all this pandemic stuff. Courtney has answered all of our questions and made rescheduling as easy as possible.
Elizabeth
Tenon Tours
5 years ago
We're happy that you had a great experience with Courtney. We're sorry you had to reschedule, but are looking forward to hearing about your trip to Ireland!
0
Sdílet
LY
Lynna
Ověřeno Feefo
5 years ago
Co říká Lynna o Tenon Tours:
Glad I chose Tenon.
Natasha answers all my questions, provides informative feedback, and is very patient with me. My trip has been rescheduled for May 2021 from July 2020. Glad I chose Tenon for my first international...
Přečíst další
Elizabeth
Tenon Tours
5 years ago
Thanks for your review, Linda! We are glad that you choose to work with us as well. We can't wait to hear about your first international trip to Ireland.
2
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
5 years ago
Beware if you need to make a change
Service was ok before the pandemic and then it was difficult to talk to someone and figure out how to proceed with canceling or moving our trip.
Be aware that you can’t get a refund from them if you...
Přečíst další
Elizabeth
Tenon Tours
5 years ago
Thank you for your review. We apologize for any delay in communication while adjusting your travel plans. Our team was working diligently to assist all our travelers, but we realize that this may have caused a slower response than normal and therefore, some confusion. Please know that our Cancel For Any Reason Waiver (CFAR) with the purchase of TripMate Travel Protection states that refunds will be issued as future travel credits.
Your satisfaction remains a high priority to us. If you have further concerns or questions, please feel free to email us at travel@tenontours.com or contact your By-Your-Side Service team member directly.
1
Sdílet
RA
Ralph
Ověřeno Feefo
Katy, TX
5 years ago
Co říká Ralph o Tenon Tours:
Good communication and service. Act quicker on Covid-19 changes.
Overall it's been a very good experience. I was disappointed in the handling of Covid-19 related changes until Tenon made the call to delay.
Elizabeth
Tenon Tours
5 years ago
Hi Ralph, thank you for your feedback. We apologize for the delays in communication as our team was working with booked travelers in order of departure date. However, we're glad that you were happy overall with our service and look forward to having you travel with us soon.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
