Recenze společnosti Tenon Tours

Hi Katie, this is wonderful to hear! Thank you for providing your feedback with us on your recent trip to Germany. Our team enjoyed seeing your photos throughout your travels. We appreciate you choosing to travel with us and hope that we'll work together again in the future!

Hi Connie, First I'd like to thank you for sharing your feedback with us. Whether positive or negative, we use all reviews to identify areas for improvement. Please know that a member of our team will be reaching out to you privately, however, I wanted to hopefully remedy some of the concerns mentioned here. Due to the number of hotels we work with, it can be problematic to have the up-to-date operating hours of each meal period readily available when putting together each itinerary. However, I understand your frustration with the timing of your Loch Ness tour and am sorry that you were not able to enjoy that experience. I understand that you experienced mobile phone issues while in the UK that affected your ability to call our 24/7 Traveler Hotline. Regrettably, we were unable to assist in this case. Our hotline is always the best way to get in contact with us for emergencies as we always have a staff member on duty to respond quickly and efficiently. I am not sure why you did not receive an automatic car, however, I know that many rental car companies across Europe are experiencing low inventory and high demand. Thank you again for providing your feedback.

Thank you for sharing your feedback! I'm happy to hear that you were finally able to take your trip to Ireland & Scotland and that you had such an excellent experience with us! I'll be sharing your comments with Janet and Natasha and they will be pleased to hear this. :) We hope we'll have the opportunity to plan a third trip for you in the future!

Thank you for taking the time to leave a review! I'm glad that your Ireland trip was fun and rewarding. Self-drive tours can be intimidating at first, but once you get the hang of it, it's truly a great way to experience the Emerald Isle. I hope you'll choose to travel with us again in the future!

This is wonderful to hear! I'm so glad that you enjoyed your Ireland trip with Tenon Tours, especially our By-Your-Side Service. I know that Gracie will be pleased to know that you found her so helpful and responsive, so I will be sure to pass this along. :) I'm sorry that the app was not as user-friendly as you would have liked. If you are able to share additional information with us at travel@tenontours.com, we can have our team look further into it to make it even better for our future travelers!

Hi Juliana, thank you for sharing your feedback with us! I see that you worked with Stephanie and Courtney on your trip so will be sure to share your comments with them. I'm glad you found them helpful, and hope that we'll work with you again!

Thank you for your 5-star review, Richard! I'm happy to hear that you found our mobile app beneficial during your trip to Ireland and Scotland. We hope you'll travel with us again in the future!

Hi Stewart, thank you for your detailed feedback regarding your UK trip with Tenon Tours. Each review is important to us as it helps us identify areas where we can improve. Your By-Your-Side Service TEAM Member will be reaching out to you privately, however, I wanted to address some of your concerns here. Accommodations are among the first pieces of your itinerary that we secure. Private driver-guides are booked and confirmed much later, and we do not know or account for their place of residence. However, I understand your frustration and why you felt this was uncoordinated. I am not 100% sure why you were not booked at the Royal Leonardo for your entire stay in London, however, I imagine it was likely due to availability and/or budget. I know that many of our overseas partners are currently experiencing very limited availability due to incredibly high demand. I am sorry to hear that you did not find the London Pass useful. I see that you had been in contact with a member of our team regarding this and I hope that they were able to assist you at that time. Again, I appreciate your feedback. While your TEAM Member will be contacting you if she hasn't already, I also want to encourage you to reach us at travel@tenontours.com if you have further concerns or feedback.

Thank you for sharing your feedback with us! We're happy that you had a great trip to Italy with Tenon Tours. Our mobile app is one of my favorite perks as it allows you to have convenient access to all your trip details while traveling. We appreciate you choosing to travel with us and look forward to working with you again in the future.

Thank you for your review and recommendation! We're so happy you had a fantastic trip to Scotland. We appreciate your choice to travel with Tenon Tours and hope to work with you again in the future.